Experience

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  Universidad del valle de guatemala

  Jan 2011 - Nov 2011

  Catedrático auxiliar

  Auxiliar en laboratorios de Química Analítica y Análisis Instrumental

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  Bac|credomatic network

  Jul 2014 - Sept 2015

  Supervisión de operaciones créditos tarjeta

  Supervisar el cumplimiento de los procesos de las áreas de Actualización, Troquelación, Control de Calidad y Liquidación del Departamento. Implementar iniciativas de mejora e innovación. •Elaborar reportes semanales en base a los indicadores estratégicos de cada una de las áreas del departamento con el fin de generar la retroalimentación necesaria para promover una mejora continua. •Implementar un tablero de control sobre la producción diaria garantizando una mejor visibilidad sobre la demanda de cada producto. •Administrar el inventario de plásticos virgenes, garantizando disponibilidad de materia prima de acuerdo a su demanda. •Liderar la migración de tecnología EMV para la cartera de clientes de tarjetas de crédito Visa y Master Card, logrando concluir con dos semanas de antelación. Show less

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  Banco agromercantil de guatemala, s.a.

  Feb 2016 - Dec 2020

  Analyze and propose improvement opportunities for existing processes. Management of the organization’s Process Map.Optimize processes within the organization.--> Lead action plans to improve the internal control environment and efficiency in processes, without sacrificing the customer experience.--> Identify processes across all areas of the organization, as well as the associated inherent risks and established mitigating controls.Support the process certification within the organization's Insurance Division.--> Direct the process certification ensuring they meet the deliverables outlined by the defined methodology.Management of the KPMG Project.--> Lead the process standarization according to the recommendations established by KPMG.--> Lead the duties´ segregation front by implementing policies and SOD matrix that ensure compliance.--> Implement the IUC concept (Information Used for Control) within the control design methodology. Show less

  • Project Manager - Scrum Master

    May 2019 - Dec 2020

  • Process Manager

    May 2018 - Apr 2019

  • Process Analyst

    Feb 2016 - Apr 2018
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  Grupo serproma

  Jul 2020 - Nov 2020

  Consultant

  Advised in strategy formulation in conjunction with the Senior Management.

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  Ie business school

  Jan 2021 - Jul 2022

  Fulltime mba student
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  Bam

  Oct 2022 - Apr 2024

  Credit origination´s services manager

  I developed and executed strategies to optimize the processes of the Department achieving the following:-->36% reduction in response times for credit resolutions.--> 73% improvement in SLA compliance for strategic segments for credit analysis.--> 10% improvement in the indicator of credit and debit card deliveries to clients.--> 70% decrease in pending files to be settled in FHA`s Section.--> 62% decrease in reprocessing to issue credit resolutions related to FHA`s Section.Created synergies with commercial areas to coordinate efforts and promote a comprehensive experience for clients, contributing to a 60-percentage-point improvement in NPS.Led a team of 50 people distributed across 4 departments, overseeing daily operations and SLA compliance. Show less

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  Pbs group limited

  Dec 2024 - now

  Gerente regional de proyectos