Experience

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  Fis

  Sept 2008 - Apr 2013

  Fraud analyst

  - Analysis of Customer’s credit/debit accounts with financial institution.- Analysis of cardholder dispute and providing appropriate resolution as per VISA/MASTERCARD regulations within agreed process TATs.- Report fraudulent transactions to Visa /MasterCard International in accordance with the Visa and MasterCard Operating Regulations.

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  Sapient

  Aug 2013 - May 2015

  Executive

  Audit: - Review / Follow & update MSA as per the customer guidelines.- Responsible for MSA / SOW / Schedules Audit for all functions.- Responsible for independent audits. - Responsible for Internal & External Audits.- Ensure all processes are compliant with Customer requirements & Standards. - Key Account management like Accenture, Capgemini, Adobe, Philips, Sapient, and Oracle etc.Compliances: - Ensure that compliance issues/concerns within the process are being appropriately identified and investigated by conducting periodic compliance monitoring reviews and testing.- Design and implement Compliance scorecard for processes & Vendors- Handling Labour compliances for respective clients.- Participating in monthly client compliance Audits conducted by the govt. authorities PAN India as per CLRA Act.- Conducting vendor compliance audit for aligned vendors under various applicable act PAN India.- Preparation and maintenance of register as per CLRA act and state-law.- Auditing of vendor documents as per the statutory Norms.- Vendor Management- Evaluating vendor on compliance parameters before aligning them with the business.Account management: - Key Account management. - End to end client service and delivery.- Preparation & reviewing of vendor contract/agreement for aligning them with respective business unit and clients.- Vendor performance evaluation periodically on the set SLA's parameters.- Database maintenance for resources deployed at various client location.- Managing MIS reporting including the monthly Dash Board and suppliers and vendor ratings.- Preparation of business estimation report client-wise.- Preparation of Ad-hoc report as required by stakeholders. Show less

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  Ibm

  Jun 2015 - now

  Project manager

  Asset management AnalystProgram and Project HandlingClient Relationship & Account ManagementPeople ManagementPerformance ManagementTransactional & Quality AuditingStatutory AuditingMIS reportingWorking for a major client in IT asset management.Project budgeting and execution. Preparation of documentation for the project and process flow (includes training material).Training new hires for the project.Regular progress update with stakeholders of project.Responsible for the overall project execution as per agreed SLA’s and timeline.Analysis of various reports prepared to Identify and highlight variances OR findings after completion of the project.Team handlingProviding first level of assistance to the team to resolve conflicts with the users.Interacting with leads from other LOB’s to resolve and minimize escalations for successful completion of project.Preparation of reports and deck which helps client to determine business development. Show less

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  Infinite computer solutions

  Sept 2017 - now

  Manager project management