Experience

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  Garden court de waal

  Jul 2009 - Dec 2009

  Hospitality trainee

   Supervising of room attendants Dealing with guest complaints Checking in and out of guests Taking payment from guests Reservations department (making of reservations) Confirmation of booking with the travel agents

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  Walt disney world

  Nov 2010 - Feb 2011

  Merchandise hostess

  Demonstrating and selling of merchandise in indoor and outdoor areas, including alcoholic beverages.Cash handling and operating a computerized cash registerSetting, stocking and cleaning shelves and cart.

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  Hilton worldwide

  Jan 2012 - Jun 2012

  Hospitality trainee

   Dealing with guest complaints Trained on On Q PMS software system Checking in and out of guests Taking payment from guests Reservations department (making of reservations) Confirmation of booking with the travel agents  Sending out invoices to travel agents Creating of invoices Stock take and inputting of stock into the system Receiving of stock into stores General administrative duties Assisting laundry attendants and room attendants Order taker Show less

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  Hilton hotel durban

  Oct 2012 - Jan 2013

  Accounts receivable clerk

  • Preparing of invoices on On Q PMS system• Sending out of invoices to clients, mainly travel agents• Calling of travel agents• Ensuring invoices are sent out timelessly by month end • General administrative duties

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  Wentworth hospital

  Oct 2013 - Apr 2014

  Food service manager (intern)

  To manage the provision of catering services in the HospitalEnsure optimal health status of patients is achieved by providing well balanced, nutritious meals.Maintain a healthy and safe environment by regular inspections and ensure staff adhere to safety regulations.Implement policies and ensure that they are complied with.Implement quality improvement programmes.monitor budget and control the use of equipment

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  Hilton hotels & resorts

  May 2014 - Aug 2015

  Front desk receptionist
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  P&o cruises australia careers

  Sept 2015 - Apr 2018

  Purser & hotel secretary & crew assistant manager
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  Hilton queenstown resort & spa and doubletree by hilton queenstown

  Jun 2018 - Oct 2019

  Duty manager

  318 Rooms

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  Millbrook resort

  Oct 2019 - Nov 2022

  160 Rooms

  • Guest Services Manager

    Oct 2021 - Nov 2022

  • Front Office Supervisor

    Aug 2020 - Oct 2021

  • Guest Service Agent

    Oct 2019 - Aug 2020
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  Destination queenstown inc

  Nov 2022 - Aug 2023

  Members services administrator

  I was responsible for the overall management of Destination Queenstown's premises, with a key focus on championing and implementing sustainable operations. I was the first point of contact for members, ensuring their needs were managed both offline and online. Updated our Simpleview database to ensure it is up to date. Scheduled member updates and team famil invitations. Scheduled and logistical management of member updates and logistical management of AGM. I supported the HR & administration manager where needed ensuring there is a seamless payroll experience for accounts and the HR manager. I also assist with the onboarding of new team members with the help of the HR manager, ensuring they feel welcome on their first day. Handled all incoming invoices.Purchashed all office supplies.Complied with all legislative and organization requirements.Championed office H&S Show less

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  Heritage hotels

  Oct 2023 - Oct 2024

  Human resources coordinator

  175 Rooms | 80-100 staff I collaborate with the HR Manager to execute various HR duties, ensuring precision and a logical work sequence.I administer the hotel Occupational Safety and Health (OSH) program, organizing monthly OSH meetings and maintaining compliance with ACC secondary discount levels.Maintain a confidential and up-to-date filing system, ensuring the smooth running of the office.Manage an accurate employee database outlining training, salary, and wage statuses.Ensure compliance with the Privacy Act and other statutory obligations in maintaining and updating individual employee files.Coordinate advertising and recruitment campaigns for vacant positions, conducting first interviews for front-line roles.Manage immigration documentation in compliance with NZ Immigration Service requirements.Facilitate new employee onboarding, hosting induction training, and preparing necessary paperwork and documentation.Administer the employee benefits program, including FOC night bookings, YSS redemptions, and local discounts.Help plan and execute staff events such as social club activities, Christmas parties, quarterly awards, and other functions.Prepare rental agreements, setting up payments, and conducting monthly staff house inspections.Attend and organise meetings, taking minutes and maintaining effective communication with Heads of Department. Show less

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  Qrc

  Apr 2024 - Sept 2024

  Diploma tutor

  I taught Customer Service Management to Term 1 Adventure Tourism Students.Empowering students with knowledge and skills to excel in the industry. Conduct dynamic and interactive lessons that promote comprehension and critical thinking. Offer tailored support and advice to assist students in achieving their academic objectives.

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  Gibbston valley

  Nov 2024 - now

  Human resources administrator