Experience

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  Interroll asia pte ltd

  May 1995 - May 1997

  Production engineer

  (1) Responsible for capacity planning & optimize resources namely machinery, labour, material in meeting production demands.(2) Jig/Fixture design and Fabrication, process automation & machine troubleshooting.(3) Accountable for all computer hardware and software issues.(4) Establish & implement quality programs for continuous improvement within and outside the company to ensure customer satisfaction. Achievement :(5) Successfully designed & transferred (from Head Office, Germany) the MRP (Oracle based) computer system across the company-wide.(6) Prepare & lead the company for ISO 9002 certification. Show less

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  Nusantara support services pte ltd

  May 1997 - Dec 2003

  Senior qc engineer / trainer

  (1) Implement cost saving and reduction initiatives to bring down the assembly cost while meeting the quality requirement.(2) Responsible for the full Quality aspects of the services, processes and products.(3) Co-ordinate and work closely with operation, customers, contractors, suppliers and Caterpillar principal to ensure full compliance with quality, safety and environmental policies.(4) Appointed as Safety Officer. Plan, lead and co-ordinate all environment, health & safety programs of the company to ensure full compliance with corporate policies as well as local safety requirement.(5) Regularly carry out the Internal Quality Audit Training, Safety Training, Productivity Training & Machine/Engine Electronic Troubleshooting skills training and Product Training for the employees.(6) Tasked to oversee the Machines Assemblies plants at different locations. Achievement :(7) Seconded to Head Office (PT Trakindo Utama – authorized CAT dealer in Indonesia) for feasibility study, design/development, blueprint write-up, realization, implementation & consulting support of SAP- ERP on the six subsidiaries of Trakindo Group. Awarded as the best core team member in Material Management module during the ten months project duration in Jakarta. (8) Entrusted to develop a strategic plan on the feasibility of acquiring CAT Logistic Distribution business & CAT Re-manufacturing/Return business.(9) Undertake the technology transfer from the Head Office & Principal on the implementation of new processes and products.(10) Assigned to set-up Quality & Process plan on the overhauling/commissioning of Comoro Power House (Generator facilities) at Dili, East Timor. Show less

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  Nss engineering services pte ltd

  Jan 2004 - May 2018

  Service manager

  (1) Maintain and enhance Company’s SOP, Quality and Safety Standard which comply to ISO9001 QMS, OHSAS 18001, BizSafe, Local Regulatory and manufacturers guidelines.(2) Strategize, develop and execute workshop plan and schedules for the equipment assembly processes involves various earthmoving equipment Dozers, Loaders, Motor Graders, Excavators, Trucks, Engines and Genset covering mechanical, electrical, hydraulic, painting, fabrication activities. (Resource Optimization)(3) Involved in sourcing and establishing the installation processes and training plan for the add-on accessories on the earthmoving equipment.(4) Assess capabilities in areas of supply chain through the mapping and alignment of processes to ensure meeting the market demand and update the various stakeholders.(5) Provide regular update to the senior management on the possible businesses that is synergy to the company's core competence.(6) Appointed as Quality Management Representative and Chairman of Workplace Safety and Health Committee(7) Championing the business process improvement initiatives which include methodologies training, brainstorming, execution and review of the following domain knowledge :-• Six Sigma (Rapid Improvement Workshop – Caterpillar Production System)• Simulated Work Environment• 5 “S” Housekeeping• Contamination Control • Balanced Score Card• Workplace Productivity Teams (WPT)• SQC / SQA Show less

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  Volvo construction equipment

  Aug 2018 - now

  Senior area service manager

  1) Maintain and align dealer operational activities with Volvo CE aftermarket service support objectives for SEA market2) Provide the best service level within the industry to dealers, customers, and stakeholders of Volvo CE3) Overall objective is to help dealer achieve service support efficiency, profitability, and high customer satisfaction4) Analyze, plan, develop and improve the system/processes from the aspect of Dealer Service Operation and Development5) Regular assessments of dealer’s service support resources to determine dealer service personnel skill levels, training & facilities requirements according to Dealer Operating Standard and Management Guidelines6) Work closely with Product specialist in providing assistance to resolve technical/parts issues encountered by dealers & customers. 7) Provide technical, operational, dealer and customer feedbacks to sub-region/region for improvement.8) Establish & maintain good contact and relations with dealer and end customers.9) Develop automated dashboards and software solution which facilitate data mapping with dealers’ database for KPI monitoring.10) Develop software tools which will enhance the Service Operation and Service Development Efficiency Show less