Experience

• 

  Schuh

  Nov 1999 - Sept 2005

  Store manager

  Started at the age of 16 and worked my way up through the ranks. Store manager by 19 and was the youngest in the company. I was store manager there for 2 years out of the 6 years I was there.

• 

  Ab10

  Sept 2005 - Sept 2007

  Store manager

  Store manager of 2 stores, men's store and ladies store.Regional Cover

• 

  Cruise / hugo boss

  Sept 2007 - May 2013

  Store manager

  Store manager of 2 stores, Cruise ladies and Cruise Men's. Before Cruise Men's on this site I managed Hugo Boss which was franchised by Cruise at the time. Hugo Boss pulled back the franchise and we opened a Cruise men's store in its place.Regional Cover.

• 

  Tk maxx

  May 2013 - May 2016

  General store manager

  General store manager of a 37,000 square foot store. Managing a team of 50+ associates and 5 managers.Regional Cover.

• 

  Michael kors

  May 2016 - Apr 2019

  Store manager

  store closure April 2019

• 

  Marks and spencer

  May 2019 - Feb 2024

  Flagship deputy store manager (sm level)

  - Flagship store for Scotland North region inc Foods, Operations, Hospitality and clothing & Home. - Achieve set financial KPI’s targets and have the ability to clearly forecast and plan the year ahead.- Maintain safe healthy work environment by establishing, following and enforcing standards and procedures and complying with legal regulations across 2 sites- Ensure all staff and management are trained with legal safety compliance and refresher training planned and carried out yearly with over 700 employees.- Organising contractors ensuring correct set up of working environment and following through on outstanding/completed jobs- Ensuring a smooth daily operation of deliveries, stock management and waste.- Formulate strategic and operational objectives - Achieve store targets for operational processes including staffing, consumable, electricity, travel, waste, and stock loss costs- Improving operational management systems, processes and best practices.- Operational, Visual and Customer Service Standards in store- To ensure store management team are motivated, committed, high performing at all times- Performance Management for all direct reports- Support and cover for regional operations manager for the Scotland North region, sharing best practices, focus on operating costs weekly with all stores. Being a support with any operating issues and raising them with head office or contractors.- All mandatory & specialised training ensuring Customer proposition is met consistently - A succession plan fulfilled for Section Management within their store - Input into the Regional roadmap to reflect local opportunities- Brand integrity and market awareness- Effective communication through the Regional Manager with focus on product and Store catalogue- Perfect implementation of all corporate Store processes and policies - Ensure the store team are engaged to implement Business priorities and embrace change- Compliance and Store Assurance within the Store Show less

• 

  British red cross

  Feb 2024 - now

  Regional retail manager

  - To drive income growth and controlling expenditure to achieve net profit objectives.- Directing and influencing a team of Cluster Managers and Shop Managers, enabling them to deliver the regional strategy, coaching them to improve their skills, implementing robust performance measurement and support structures to enable them to meet their own goals and financial targets.- Exploring further added value trading opportunities.- Managing vehicle logistics and stock movement across the region and lead on programmes to grow the quality, quantity and diversity of the retail volunteer base in the area.- Working with our property team to ensure the continued repair and development of our existing shop locations with prospects to open new shops in the future . Show less