Experience

• 

  Jazz

  Jan 2006 - Dec 2006

  Sales advisor

  - Provided customised solutions for business accounts- Maximised opportunities to showcase company products & services

• 

  Primark

  Feb 2007 - Jun 2010

  • Led & coached a team of 40 members, including mentoring new hires•. Oversaw interdepartmental collaboration to achieve KPIs• Established an effective customer engagement system to drive customer loyalty• Co-lead the establishment of the new flagship stores in London, High Wycombe & Birkenhead • Provided personalized assistance to customers based on their needs & desires• Increased revenue through product accessory upselling (B2C)• Processed sales transactions & operated the cash register

  • Department Supervisor

    Jul 2008 - Jun 2010

  • Customer Service Assistant

    Feb 2007 - Jun 2008
• 

  Royal mail

  Nov 2007 - Jan 2008

  Customer service team supervisor

  • Managed a team of 25 members, delegated tasks & implemented timelines• Data compilation & management

• 

  The aa

  Jul 2010 - Dec 2014

  • Managed & led a team of 16 customer service advisors• Mentored & coached team members using behavioural-based coaching techniques• Ensured effective two-way communication & supported individual development• Conducted regular one-on-one appraisals for sustained motivation• Achieved excellent customer service & sales targets through the identification and implementation of KPIs • Ensured sales through exceptional customer service, relationship building & product knowledge • Delivered a focused & friendly service to existing customers & prospects when providing quotations• Account management for customer service & business planning (B2C)

  • Customer Service Team Leader, After Care Team (ACT)

    Jan 2012 - Dec 2014

  • Sales & Customer Service Advisor

    Jul 2010 - Dec 2012
• 

  K&s machinery

  Jan 2015 - Aug 2020

  • Led brand management & devised innovative import/export strategies for business development (B2B), generating a revenue of £0.5 million per quarter • Led the implementation of marketing performance reporting for delivering KPIs• Supervised & executed consumer marketing initiatives•Developed business plans forecasting sales and profit and loss (P&L) growth • Successfully managed & led a team of 20 sales & customer service professionals• Trained, coached, & mentored customer service advisors, implementing effective processes• Empowered team members through task delegation & skill development• Prioritised individual needs to build & promote reliable customer relations

  • Sales & Marketing Manager (European Region)

    Jan 2018 - Aug 2020

  • Sales & Customer Service Manager

    Jan 2015 - Dec 2017
• 

  A.r uk europe marketing ltd

  Apr 2017 - Sept 2017

  Startup consultant

  • Developed best practices for online sales & customer services, leading to a 14% increase in customer satisfaction ratings.• Coached the team on empathetic customer service & retention, resulting in a 9% decrease in customer churn rate.• Defined & implemented sales strategy to establish marketing goals, resulting in a 20% increase in revenue for the company.• Created innovative plans for business acquisition, leading to a 25% growth in the client base.

• 

  Sky

  Sept 2020 - Aug 2023

  Business account consultant

  • Managed a diverse portfolio of business accounts (B2B) across the UK & Republic of Ireland generating a revenue of upto £1.5 million/year• Ensured account management & churn prevention of existing & new customers• Utilised data-driven analysis for new business acquisition campaigns• Generated leads through existing & potential customer networks• Fostered interdepartmental collaboration to streamline customer services• Conducted training sessions & provided one-on-one mentoring to new recruits Show less

• 

  Youfibre

  Oct 2023 - Sept 2024

  • Developed & implemented sales strategies to achieve the company's sales goals & objectives in the 5 designated territories (Oldham, Chadderton, Wakefield, Macclesfield & Liverpool) (B2C)• Surpassed company sales target within the assigned region, achieving a 28% sales penetration rate• Managed a team of 20 Field Sales Executives (FSEs)• Monitored the performance of the sales team, tracking sales metrics, & providing regular feedback & performance evaluations• Led training & coaching of the sales team to enhance their product knowledge, selling techniques, & customer relationship skills• Fostered connections with local stakeholders to facilitate new sales prospects & redress grievances Show less

  • Area Sales Manager

    Jan 2024 - Sept 2024

  • Sales Team Manager

    Oct 2023 - Dec 2023
• 

  Ted experience

  Oct 2024 - now

  Territory sales manager

  • Oversaw sales operations across Lancashire, Greater Manchester & Merseyside territories (B2B/B2C)• Designed & executed strategic sales plans to meet & exceed company objectives within the assigned region• Supervised, guided & mentored a team of 15 direct reports• Delivered dynamic sales training sessions & honed skills in pitching, selling, & closing techniques• Tracked team performance through detailed analysis of sales metrics, providing constructive feedback & regular performance evaluations• Advocated for exceptional customer experiences while maintaining a strong focus on sales quality & effectiveness Show less