Experience

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  Dell technologies

  Feb 2006 - Jul 2022

  • Supported operational programs for DT Access (Dell as a Distributor for VMWare).• Enabled Sales to meet AOP and supported expansion efforts.• Delivered Ops strategy supporting Order processing/fulfillment, cross functional communication, team building, internal and external relationship management.• Worked with VMware product expansion (Subscription, Carbon Black, Pivotal, Workspace One, etc.).• Developed KPI dashboard for Business leaders and led Business Transformation Initiatives.• Lead weekly Operational calls between VMW and Dell • Introduced EOM, EOQ, Ops support rooms to expedite order cycle time• Managed communications to cross functional teams Received the Dell Champion Award in 2021. Show less Managing the operational business between Dell and AT&T to improve process and drive efficiency. Working with multiple cross functional teams for day-to-day Order Management including but not limited to Order processing, Fulfillment, Logistics, Deployment, Invoicing, and IT services.Manage product transition on Quarterly basis, review Roadmaps, collaboration with sales leaders and stake holders to drive the business. FY17 results- 10-day reduction is OCT (order cycle time) Avg SLA 96%6.2M cost savings for CFI servicesAutomated reporting for reduction in manual effort of 10 hours/monthTransition IT help desk from India to US with Services SLA metrics improved to 100%Doubled revenue growth. Show less

  • Field Marketing, Strategic Partner Marketing & Operations Global Program Manager

    Nov 2019 - Jul 2022

  • Proj Prog Mgmt Sr. Advisor

    Oct 2015 - Nov 2019

  • Global Financial Analysis Advisor

    Jun 2013 - Nov 2019

  • Sales Support Operations Specialist Advisor

    Jul 2012 - Jun 2013

  • Senior Sales Support Representative

    Aug 2009 - Aug 2012

  • Senior Customer Care Analyst

    Feb 2006 - Aug 2009
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  Vmware

  Jul 2022 - Jan 2024

  Senior project manager, partner business models

  Championed and spearheaded transformative global operational initiatives facilitating the seamless migration of the channel to automated SaaS solutions. Collaborated closely with cross-functional development and engineering teams to deliver automation through API integration. Overcame critical challenges and obstacles by relentlessly driving progress and inspiring partner engagement and commitment, fostering a unified collaboration to project execution.• Led global operational programs supporting channel migration to SaaS, collaborating with development and engineering teams to deliver automation via API.• Integrated Distributors into Partner Acceleration Programs in alignment with business leadership.• Delivered monthly webinars and product collateral to Distributors, Partners, and Resellers.Recognized with the Collaborator Award in September 2023. Show less

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  Job seeking journey

  Jan 2024 - now

  Currently seeking senior project manager

  Currently seeking opportunities in Global Operational Program Management at the Senior, Manager or Director level with 16+ years in the Tech industry.