Experience

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  T-mobile

  Jan 1998 - Sept 2003

  Retail store manager

  Turned workforce of ~14 leads and representatives into top performing team state-wide, with quotas outperformed for 19 consecutive months. Delivered training on new services and tools and shaped employees’ customer service skills leading to reduction in issue escalations and customer churn. Evaluated performance and administered terminations and promotions. Hired 4 new employees.

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  Wyndham vacation ownership

  Jan 2003 - Sept 2003

  Sales specialist
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  State of tennessee

  Sept 2003 - Nov 2021

  Shaped high-performing workforce of 2K+ employees through strategic leadership across HR functions spanning talent acquisition, employee relations, performance management, and compliance. Operated as Coordinator for Performance Management, developing training and performance improvement initiatives, while also serving as ADA Compliance Coordinator. Administered seamless processing of documentations for promotions, demotions, transfers, salaries, and unemployment claims. Supervised HR Generalist 2. Show less

  • Senior Human Resources Generalist

    Oct 2018 - Nov 2021

  • Senior Human Resources Analyst

    Sept 2003 - Oct 2018
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  Capstar bank

  Nov 2021 - Aug 2024

  Human resources

  Bolster engagement and productivity of 400+ employees amid period of massive changes within organization including multi-billion dollar merger. Ideate and execute strategic initiatives to elevate quality of experience throughout employee lifecycle from recruitment to offboarding. Represented leadership on policy questions, aided decision-making on internal issues, and trained managers on employee discipline. Collaborated with external partners in facilitating workforce transitions with minimal disruptions to operations. Show less

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  Fiftyforward

  Oct 2024 - now

  Human resources director

  In my role as the Human Resources Director at FiftyForward, I provided strategic leadership in workforce planning, talent management, and employee engagement. I successfully recruited top talent, managed performance evaluations, and ensured compliance with all personnel programs.