Experience

• 

  Mtel

  Oct 2003 - Sept 2008

  Customer care executive

   Provided information and solutions to customer enquiries/queries  Promoted the company’s brand image through telemarketing. Enlightened and educate customers on new products and initiatives within the organization Supervised agents and ensured adequate compliance to delivery of superior service to customers

• 

  Trustfund pensions plc, abuja

  Nov 2009 - now

   Communicate directly with customers and ensure their experience is pleasant, productive, and memorable, and to mediate any situations that may have escalated. Take ownership of customers issues and follow problems through to resolution Developing and implementing customer experience strategies and initiatives Analyze statistics and compile accurate reports Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowermentCollaborating with cross-functional teams to enhance customer satisfaction Show less  Coordinate the schedules officers to ensure schedules of payment are retrieved for prompt crediting of customers accounts. Resolve customer complaints and queries thereby promoting customer satisfaction. Daily reconciliation with our Pension Custodian on outstanding schedules. Load Cash into the software (PFA Manager) for crediting. Build employers directory contact in order to foster relationship management with customers. Crediting of Customer Retirement Savings Account (RSAs) Show less  Ensure prompt processing of RSA forms and provide efficient sales service to our esteemed customers. Supervised the receipt desk to ensure that records in the register conform to the physical schedules.  Signed out RSA forms from the records unit for processing  Verification of captured RSA form for accuracy and completeness.  Responded to Business Managers enquiries and complaints. Request for Employer codes from PenCom. Resolved RSA rejected from PenCom; Prepared special reports for PenCom;  Reviewed output record of all the data entry staff. Coordinated the printing of Certificates of registration. Show less

  • Customer Support Manager

    Oct 2017 - now

  • Unit Head Performance Management

    May 2016 - Oct 2017

  • Head Collections

    Feb 2014 - May 2016

  • Head Schedule Processing

    Oct 2010 - Feb 2014

  • Head Enrolment Unit

    Nov 2009 - Oct 2010