Experience

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  Powder house mortgage company

  Sept 2000 - Sept 2003

  Mortgage assistant

  Responded to customers’ inquiries and concerns about the status of their mortgages on a daily basis. Processed all new loans utilizing Excel and Byte in addition to updating over 800 existing loans. Answered phones and greeted customers in a professional and courteous manner in a fast paced environment.

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  Stop & shop

  Jan 2003 - May 2003

  Assistant manager, intern

  Supervised, scheduled and assigned daily tasks to approximately five employees within the General Merchandise Department. Analyzed weekly financial reports for the store to maintain projected sales for the General Merchandise Department. Assisted in shrinkage control by following store policies to prevent damaged items and stolen merchandise..Recorded a hand count of the inventory in the General Merchandise Department which was used by upper management to keep track of the inventory for the year. Responded to customers’ concerns and inquiries in a timely manner to enhance their shopping experience. Show less

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  Department of conservation

  Jun 2004 - Jan 2006

  Ranger

  Bike Patrol, Park interpreter

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  Aaa northeast

  Feb 2006 - now

  Manages the daily sales activities and oversees the delivery of customer service across Member Services, Insurance, Travel, and Financial Services in a branch office. Ensures that branch operations works to achieve profit and growth goals. Works with business line management to deploy workforce and to strategize regarding maximizing business opportunity and responsible for tracking progress. Oversees the delivery of excellent member service following the AAA Five Diamond guidelines. Implements new policies and procedures regarding service, ensuring branch employees are completely familiar with tools and resources. Collects statistics and analyzes data regarding customer sales trends and patterns, and makes recommendations for maximizing effectiveness of service delivery channels. Works with business line management to analyze service and staffing levels to maximize optimal member service while still maintaining performance goals. Show less

  • District Sales Manager

    Jan 2018 - now

  • Branch Manager

    Feb 2006 - now

  • Assistant Manager

    Feb 2006 - Oct 2006