Experience

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  Surayya athenaeum

  Jun 2019 - Aug 2020

  Business development specialist

  Working with regional infrastructure teams to implement/execute change request• Developed and implemented value-adding strategies to increase product and service profitability.• Forecasted sales and market trends to improve business strategy.• Researched competitor behavior and adapted tactics to boost performance.• Completed market research to map key segments and expand customer base.• Delivered innovative presentations to executive decision makers.

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  Python leads

  Oct 2020 - Mar 2022

  Customer service executive

  Python leads is a lead generation and telemarketing agency that specializes in maximizing the ROI of both individual licensed agent and agencies.• Resolved complaints with proactive problem-solving and analysis.• Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.• Exceeded targets by delivering comprehensive and consistent service.• Offered detailed product and service advice based on customer needs.• Explained benefits and advantages of different product and service offerings to customers.• Updated account information after customer calls for well-maintained data accuracy.• Managed banking and accounts with expert finance knowledge Show less

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  Derby group of companies

  Apr 2023 - now

  Collections representative

  Successfully negotiated payment plans with delinquent accounts, resulting in a 30% increase in overall collections. Implemented a comprehensive CRM system to streamline account tracking and management, resulting in a 25% increase in efciency and accuracy in account follow-up. Successfully negotiated payment terms with challenging clients, leading to a 15% reduction in outstanding debts and an improved cash fow for the company. Successfully negotiated payment plans with delinquent accounts, resulting in a 30% increase in monthly targets and achieved over 2 million in overall collections. Show less