Deep Enrich
S.M. ZOBAIR
Marketing and Customer Support
Dhaka, Bangladesh
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About me
Deputy Manager @ Sabre | Customer Support, Training
Education
University of Dhaka
2009 - 2010Master of Science (MS) STATISTICS,BIOSTATISTICS & INFORMATICSUniversity of Dhaka
2000 - 2008Bachelor of Science (BSc) Statistics
Experience
Aline holdings Ltd
Jan 2010 - Sept 2010Marketing and Customer SupportResponsible for acting as a liaison between customers and companies.Identify sales opportunities and up-sell to existing clients. Prospect and secure sales deals via telesales / telemarketing (phone & email). Produce weekly sales and pipeline report. Support inbound customer services and sales enquirers
Standard Chartered Bank
Oct 2010 - Feb 2011CUTOMER SUPPORTSabre Travel Network (Bangladesh) Limited
Mar 2011 - Dec 2021Assistant ManagerHandle customer inquiries, complaints, and service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in product, training, operations and consumer affairs.
Sabre Corporation
Mar 2011 - nowDeputy Manager Customer Support & Training
Licenses & Certifications
- View certificate
Communicating about Culturally Sensitive Issues
LinkedInDec 2020
How to deal with difficult people
Bangladesh Skill BankFeb 2024- View certificate
Unconscious Bias
LinkedInDec 2020
Languages
- enEnglish
- hiHindi
- baBangla
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