Conroy Concessio

Experience

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  Jet Airways

  Jun 2008 - Feb 2010

  Ground Service Assisstant

  • Handling landside airport operations and to ensure customers comply with the necessary travel requirements.• Recognized for exceptional service by a customer with a letter addressed to the airport manager.

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  Qatar Airways

  Feb 2010 - Sept 2012

  Senior Airport Service Agent

  • Lead mentor for new recruits in all areas with respect to their job roles• Managed a team to ensure timely activities at the landside airport operations.• Was responsible for training and process improvement during the migration process of Altea CM System for airport operations activities Key Projects: Altea CM (Altea Customer Management) An Amadeus based system used by airlines globally for carrying out their daily operational functions within all areas of the airport for reservations, check-in, boarding of customers and the baggage build-up area.Highlights (Jan’12 to Aug’12)• Resolved staff queries in relation to Altea CM system.• Analyzed the Altea CM system for error reporting to the helpdesk during the migration process to ensure future errorless operations.• Liaising and assisting various airport stations to solve problems encountered during the migration process. Show less

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  Expeditors

  Jan 2013 - Jul 2015

  Senior Inside Sales Representative

  • Worked closely with the Sales team and products within the organization for business development, pricing and operational activities.• Preparation of progress report, sales win ratio analysis and assisting in performance management and improvement of products.

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  Bolloré Logistics

  Jan 2016 - Jun 2017

  Senior Key Account Executive

  • Control tower for the WEST India region for global clients with a focus of growth and trade lane development, also helped to improve supply chain visibility for customer shipments which reduced WISMO calls.• Responsible for account management and payment recovery of nominated clients.• Retained key clients with increased trade lanes with increased volumes and contributed towards additional business.

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  DSV - Global Transport and Logistics

  Jul 2017 - May 2019

  Client Servicing

  • Contributed to achieving budgets, in terms of volumes for the Air & Sea departments and managed the AR for the customers in the region, which helped reduce the DSO from 120 to 90 days and improve cash flow annually.• Contributed to the increase in sales growth by 13%, over the period of 2018 to 2019 by assisting with competitive pricing, global customer retention and getting on board new customers.• Handled the pricing desk which involved contributing business towards the carriers and increasing customer volume on focused trade lanes. Show less

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  DB Schenker

  Jun 2019 - Jun 2021

  Assistant Manager Customer Services

  • Drove competition analysis for existing customers, which resulted in the addition of new trade lanes by 200% which contributed 3.4% to the company's YOY revenue.• 100% retention of key clients over the past 2 years.• Daily involvement with the business units, and operational and commercial account management teams to ensure a smooth flow in end-to-end shipment execution with a focus on customer development. • Contributed to innovative and time-saving ideas towards the supply-chain process of customers by helping them with proper planning keeping in mind their product line and inventory dispatch which resulted in cost savings.• Keeping the focus on continuous supply-chain improvement with the help of digital technology and conducting business reviews• Enabled the transition from paper to paperless invoicing for customers, which helped in reducing paper waste, a sustainability measure part of Schenker's global mission.• Responsible for cost management in liaison with business units on a monthly basis, improving efficiency and team management. Show less

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  FarEye

  Jun 2021 - now

  Creating and developing effective GTM strategies for FarEye. • Developing the go-to-market strategy.• Developing user and buyer personas.• Research the market to learn about the competitive environment.• Managing Analyst Relations to gain insights on the key market drivers in the logistics space, solutions adopted, current trends, and assistance in brand positioning.• Working with the marketing team to create materials that highlight product features and benefits.• Assisting the sales teams in articulating the products’ benefits to prospects.• Working with product management to define goals and metrics for the product launch.• Providing technical consulting and sales support services. Show less • Created integrated messages and solutions to deliver client outcomes, leveraging market leading offerings from the FarEye portfolio.• Leading a team that is assisting global sales, with the responsibility of content creation, proposal writing, RFP, and SOW management.• RFP Management – Project management, Effective communication with Sales, Marketing and Operations teams for Proposal content and Data Management• Streamlined the response process for RFPs in the organization, within 3 months.• Delivered training to internal team members for improving processes, which increased efficiency in responses and reduced timelines by 50%.• Contributed to onboarding of new customers across the CEP, Big & Bulky, Retail industry which assisted in the annual revenue generation of over $100m.• Creation of technical documentation as required in support of proposals or project needs, including system design documents, project workflow, and implementation timelines• Initiated template management for standard operating procedures (SOPs), Statement of Work (SOW), RFP response tools, and resources, which in turn eased the communication flow between cross-functional teams. Show less

  • Lead - Product Marketing

    Jun 2023 - now

  • Lead - RFP Content Desk

    Jun 2021 - Jun 2023