Experience

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  Second field army

  Oct 2014 - Sept 2016

  System administrator

  ▪ Managing over 200 Computer daily work , related to system▪ Managing 14 HP Switches Connecting with Fiber-Optic▪ Adding, removing, or updating Databases on SQL Server▪ deploying and supporting applications▪ Analyzing system logs and identifying potential issues with computer systems▪ Applying operating system updates, patches, and configuration changes▪ Adding, removing, or updating user account information, resetting passwords,etc▪ Handling Microsoft Active Directory, DNS, DHCP, Group Policy▪ Managing Additional Domain server▪ provide central locations ,centralized backup and file management Using File server▪ Managing Oracle server▪ Provide remote installation of Kaspersky endpoint security 10 using Kaspersky Security Center 10▪ Perform centralized deployment of keys and update for Kaspersky Lab applications to client devices▪ Supporting IBM Lotus® Notes▪ Responsibility for security▪ Troubleshooting End Users Hardware And Software Problems▪ Ensuring that the network infrastructure is up and running Show less

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  Raya contact center

  Oct 2016 - Mar 2018

  Application support engineer

  ▪Provide support for Raya applications.▪Involved in supporting outsource project applications Like (OSN,Talabat..etc).▪Ensuring that client systems are fully operational and any loss of serviceisrestored in atimely and efficient manner▪Provide analysis of operating systems , database subsystems , and systemmanagement to diagnose and resolve issues.▪Write and execute SQL queries.▪Creation Reports using SQL.▪Supporting voice sniffing application.

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  Sky distribution

  Apr 2018 - Apr 2019

  Application support engineer

  ▪Provide support for Sky Distribution Sales applications (SalesBuzz , RMS )▪Provide support for Microsoft dynamics ax 2012.▪Responsible for deploying and implementing new applications.▪ Create reports using bi tools.

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  Modern bakeries egypt

  May 2019 - now

  Application support section head

  - Provide support for Modern Bakeries applications- Use Oracle fusion cloud BI Reporting to create and update reports- Identify business requirements and assist in appropriate configuration for all required reportsDeployed Projects• Sales Buzz – SFA• HITS – HRMS• Online Ordering (RichBake)• Oracle Fusion OTBI - BIP• (ERP – SFA) Integration • Customer Rerouting• Return Program• Tax Integration• Microsoft PowerBi