Experience

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  Feld entertainment

  Aug 2011 - May 2015

  I was a Professional Figure Skater for the touring Global Entertainment Company, Feld Entertainment's Disney On Ice. Selected among thousands of figure skaters, I toured the world for 11 years performing as various household characters, namely Barbie, Jasmine, Belle and Ariel. Within my 11 years, I worked my way up to becoming a Principle Performer, as well as Assistant Line Captain and eventually Line Captain. This was a great honor as it was my first stepping stone to developing my leadership style and skills. Expected to represent this world-wide brand to the best of my abilities, I learned immensely about the value of an honest and positive reputation. I was also lucky enough to be chosen for hundreds of PR appearances including live and recorded TV, radio and print interviews, hospital visits and book readings which were all invaluable experiences. Show less Chosen over hundreds of skaters as Line Captain, I was responsible for the teaching and maintaining a high level of performance for 40+ skaters.More than just a teacher or coach, I was expected to consistently help newcomers feel comfortable with the challenges of life on the road. I was also the first line of communication from skaters to upper management as well as backstage crew. Expected to enforce all rules based on a monetary fining system, I learned invaluable lessons about leading by example. This opportunity also led to internal training as Production Director. Further, I managed to upkeep my abilities as a Principle Performer while undertaking these duties. Show less

  • Professional Figure Skater

    Jun 2004 - May 2015

  • Disney on Ice Line Captain

    Aug 2011 - Aug 2014

  • Principle Professional Figure Skater

    Aug 2011 - Aug 2014
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  Blix spaces

  Aug 2015 - Nov 2015

  Community manager

  ♦ Office Management and Operations♦ Bookkeeping♦ Customer Services♦ Social Media♦ Marketing and Advertising

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  Serco

  Dec 2015 - Sept 2021

  Key Result Areas Include:♦ Successfully implementing a range of IT FM and AM solutions across various government contracts; solutions include a Computer Aided Facilities Management [CAFM] suite, Mobile Workforce Application, Menu and Inventory Management and Point of Sale systems.♦ Providing comprehensive demonstrations whilst fielding ad-hoc questioning; harnessing the ability to react quickly, delivering articulate direction, options, and feedback.♦ Administering user-friendly and thorough training and UAT guidance; building and supplying necessary training documentation and videos to further enhance the training and handover experience.♦ Collaborating with Growth and Bid Teams; advising on system options and solutions to ensure strong business growth and development.♦ Building SQL driven dashboards to showcase convenient data and KPIs as required by each individual contract; extracting large datasets via SQL for further analysis and manipulation.♦ Managing various levels of stakeholders from SaaS vendors, government employees, site workers, bid teams and executive board members.♦ Driving the systems’ continuous evolvement in alignment with business strategies, ensuring the platform roadmap continues to give us a competitive advantage. Show less Key Result Areas Include:♦ Successfully implementing two systems (Inventory Management and POS) across 14 sites and 9 departments within Justice and Immigration.♦ Effectively managing end to end project implementation and completing necessary reporting to monitor and showcase the benefits of software implementations.♦ Cultivating business through targeted investigation of opportunities across new departments that may benefit from our software solutions.♦ Thinking 'outside the box' to utilise available systems and data with an innovative approach.♦ Providing insightful facts, strategies, training, testing environments and other necessary support to acquire new business and retain current business.♦ Collating, analysing, distributing and storing data analysis and reports utilising large data sets.♦ Administering and troubleshooting IT system integrations.♦ Performing site inspections and assisting with action plans for areas of opportunities and improvements.♦ Upskilling dedicated support team to encourage internal progression.♦ Protecting and maintaining Serco's reputation in this high profile government contract. Show less Key Result Areas Include:♦ Providing an array of systems maintenance and administrational functions vital to ensure smooth daily operations essential to keeping Delegate (Inventory Management) and TCPOS (POS) systems operating efficiently.♦ Strong attention to detail and organisation while building new system databases.♦ Managing the Delegate/TCPOS interface, and assisting with integrations across other company systems.♦ Monitoring Delegate and TCPOS use and performance, and efficiently troubleshooting daily concerns from 150+ users across multiple business streams.♦ Providing level 1 support to all users.♦ Participating in ad-hoc project works for the National Facility Shop and Delegate model.♦ Procuring Facility Shop requests and product changes with preferred vendors.♦ Generating, recommending and implementing strategies and concepts for continuous improvement and ongoing development of current Hospitality processes to maintain Serco as a contractual service supplier of excellence. Show less

  • ITS Systems Manager - AsPac

    Jun 2020 - Sept 2021

  • Hospitality Systems Manager - Justice & Immigration

    Nov 2017 - Jun 2020

  • Hospitality Systems Administrator - Justice & Immgration

    Dec 2015 - Nov 2017
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  Glintech

  Sept 2021 - now

  Key result areas include:♦ Developing and maintaining deep understanding of Atlassian tools♦ Harnessing the ability to provide pre-sales solutioning; forming custom software capability roadmaps♦ Providing expertise in agility at scale solutions and Advanced Roadmap opportunities♦ Scoping, planning, designing and implementing large software transformation projects♦ Liaising with stakeholders on business needs; contributing to the technical design and development of new business solutions♦ Administering effective change management and training for successful projects Show less

  • Delivery Manager

    May 2023 - now

  • Senior Software Consultant

    Sept 2021 - May 2023