Experience

• 

  Continuum systems pvt. ltd.

  Feb 2005 - Sept 2006

  Team leader quality

  Monitoring the Sales made by operations for telephone plans of Toucan Telecom. Handling team of Quality analysts. Actively participating as Operation Team Lead to motivate the team to meet regular targets. Product training to newly joined.

• 

  Amadeus india pvt. ltd.

  Oct 2006 - Dec 2010

  Senior executive

  Handling functional queries pertaining to GDS and assisting the travel agents with level 1 technical troubleshooting. Helping travel agents with reservations and ticketing queries (Reissues, Refunds, Sales reports etc).Also part of Amadeus UK (Outsourced to Amadeus India) Inbound calls of travel agents in UK who have trouble related to the ticketing and technical aspects of the reservation software, Email action and escalations of technical cases which cannot be resolved at Level 1.

• 

  Tavishi tours and travels

  Jan 2011 - now

  Domestic/ International Air Tickets, Hotel Reservations, Travel Insurance, Foreign Exchange. Non IATA Travel Agent responsible for selling Domestic & International Air Tickets, Hotel Reservations, Travel Insurance , etc.

  • Owner

    Jan 2011 - now

  • Owner

    Jan 2011 - now