Ma. Mercedes Lacuesta

Ma. mercedes lacuesta

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  • Timeline

    Apr 2014 - Mar 2015

    Special Education Teacher

    Laro Lapis at Libro Inc.
    Apr 2015 - Aug 2020

    Establishment Area Coordinator/Team Leader

    Play Innovations, Inc. (KidZania Manila)
    BGC, Taguig, National Capital Region, Philippines
    Dec 2020 - Dec 2022

    Onboarding Lead for Driver Operations

    Lalamove
    Manila, National Capital Region, Philippines
    Current Company
    Jan 2024 - now

    Early Childhood Educator

    Glenwood Montessori Early Learning Center
  • About me

    Early Childhood Educator | Ex-Lalamove | Ex-KidZania

  • Education

    • Norquest college

      2024 - 2025
      Early learning and childcare early childhood education and teaching
    • Miriam college

      2008 - 2014
      Bachelor’s degree bs psychology
    • Miriam college

      2008 - 2014
      Bs psychology psychology
  • Experience

    • Laro lapis at libro inc.

      Apr 2014 - Mar 2015
      Special education teacher

      • Managed and taught children with special needs and disabilities with appropriate learning plans, flexible programs and specialized instructions in coping and adapting with daily life needs and learning basic education• Created and implemented daily, weekly and monthly lessons plans• Managed extra curricular and club activities in school• Created Individualized Education Program (IEP) for students to showcase and improve child's physical, emotional and educational development in school that was presented to the parents, doctors and therapists for better improvement.• Did behavioural management to help progress of students socially and emotionally and physically Show less

    • Play innovations, inc. (kidzania manila)

      Apr 2015 - Aug 2020

      • Overall area coordinator for 6 establishment facilities in the park operations• Trained and coached 20-30 supervisors for establishment operations management and protocols, company policies, health/safety and risk management, and excellent customer service • Supervised inventories and budget management for each establishment• Strategically prepared daily, weekly and monthly team schedules • Planned and implemented strategies to achieve improvement in customer satisfaction and retention• Managed and maintained employee efficiency in meeting daily, weekly and monthly quotas and making sure all are reached• Prepared monthly business reports for industry partners and clients • Co-created content and operational flow in dealing with children with disabilities to help out park operations in handling different cases Show less Supervisor and a frontliner in a customer based educational-entertainment industry which manages and supervises independently different establishments in terms of daily operations, operational cycles, consumables and visitor counts and daily manpower scheduling. Some of theses establishments are the bank, tax office, vet clinic, laundromat, fitness laboratory, radio station, etc. Handles and manages different types of customers up to 1000 visitors or more a day Very knowledgeable in theme park operations and troubleshootingTrained under Service Quality Centre (SQC) SingaporeConducted basic training on Signing in Exact English Show less

      • Establishment Area Coordinator/Team Leader

        Jan 2019 - Aug 2020
      • Supervisor for Establishments in Operations

        Apr 2015 - Jan 2019
    • Lalamove

      Dec 2020 - Dec 2022
      • Onboarding Lead for Driver Operations

        Feb 2022 - Dec 2022
      • Senior Operations Associate

        Jun 2021 - Mar 2022
      • Operations Associate

        Dec 2020 - Jun 2021
    • Glenwood montessori early learning center

      Jan 2024 - now
      Early childhood educator

      I create a safe, inclusive, and nurturing environment where young children can learn and thrive through play-based, developmentally appropriate, Alberta Flight Curriculum based experiences. I plan and lead engaging activities that support each child’s growth across all areas of development, while also building strong, respectful relationships with families. I’m committed to fostering a positive, responsive learning space that values every child’s unique needs and potential.

  • Licenses & Certifications

    • Google project management certificate

      Coursera
      Aug 2023
      View certificate certificate
    • Level 2 early learning childcare certificate

      Government of alberta
    • Level 1 early learning childcare certificate

      Government of alberta