Joel Macalino - Technical Support Specialist at Medtronic

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Joel macalino

Metro Manila, National Capital Region, Philippines

+91 xxxx xxxxx

[email protected]

77 followers

Timeline
Jan 2010 - Jun 2011
Subject Matter Expert
TeleTech
Mar 2012 - Aug 2013
Technical Support Representative
Convergys
Jan 2014 - Mar 2016
Customer Service Consultant
SHORE Solutions Inc.
Feb 2017 - Dec 2018
Guru
TaskUs Philippines
Current Company
Aug 2019 - now
Technical Support Specialist
Medtronic
About me
Technical Support Specialist at Medtronic
Education
- Don bosco technical institute, makati
  -
  Secondary
  Activities and Societies: Knights of the Altar I was a member of the Knights of the Altar.
- Ama university
  1994 - 1997
  Bachelor of science (b.s.) business administration and management, general
  Activities and Societies: School Newsletter Writer I wrote for the school newsletter.
Experience
- Teletech
  Jan 2010 - Jun 2011
  Subject matter expert
  Assisted in the training of new hires and acts as a floor walker when they are taking calls. Also authorized to take supervisor or escalated calls. Part of the deliberation team who meets with the managers to determine who among the trainees can be endorsed to operations or who will be given extended training.
- Convergys
  Mar 2012 - Aug 2013
  Technical support representative
  Assisted customers who are experiencing technical problems with their mobile phones and/or mobile coverage.
- Shore solutions inc.
  Jan 2014 - Mar 2016
  Customer service consultant
  Answering calls and e-mails.
- Taskus philippines
  Feb 2017 - Dec 2018
  Guru
  Assisting merchants with their online store through e-mail, chat, and voice.
- Medtronic
  Aug 2019 - now
  Technical support specialist
Licenses & Certifications
- Leadership training
  Teletech