Experience

• 

  Baptist health south florida located in miami, florida

  Jan 1994 - Jan 1999

  Rn, nicu / mother and baby unit

  ICU Nurse for ill newborns and babies. Assisted neonatal nurses, gynecologists and obstetricians administering therapeutics and ensuring quality and comfort services.

• 

  Humana

  Jan 1999 - Jan 2006

  Field operations / frontline leader

  Field Operations / Frontline Leader, Humana, Inc.Responsible for the hiring, leading and developing of clinical professional associates.Collaborate with other healthcare professionals in reviewing actual and proposed medical care and services against established guidelines.Report trends, develop system-view recommendations, and implement appropriate actions to control trend.Create and conducts provider outreach initiatives.Ensure compliance with regulatory requirements.Recommend services for members utilizing care alternatives available within the community and nationally. Show less

• 

  American ambulance

  Aug 2006 - Jan 2019

  Director of business development

  Marketing Director - American Ambulance – South FloridaResponsible for leading business development and marketing activities for Broward & Dade Counties. Expanded top line revenue to over $100MM while exceeding budget for 10 consecutive years. Additional responsibilities and accomplishments included:- Received “Award of Excellence” for Top Performance Nationally- Ranked #1 in Market Growth for last 10 years- Increased average daily call volumes by over 110%- Developed and executed annual budget and strategic marketing initiatives- Primary point of contact for all clients in Broward County including new clientacquisition, service breaks and assisted in collections- Led all RFP activities including proposal creation, contract negation and new clienton boarding- Responsible for training new sales associates throughout the national footprint - Medicare Compliance Officer for Eastern United StatesDirector - Transitional Health SolutionsCreator of mobile integrated healthcare program serving over 30,000 lives in the South Florida Market. Responsible for all aspects of the program including:- Establishing goals, standards of performance, training, policies and procedures for all employees- Business Development with MSOs and Insurance Companies leading to average annual savings per MSO/Insurance Company of $1.4MM- Annual budgeting, contract negotiation and profitability metrics- Business liaison in development of custom software to manage client careAccount Executive – Broward CountyResponsible for new business development and client service for both medical and non- medical transportation throughout Broward County. Responsibilities and accomplishments include:- #1 Account Executive in 2008, 2009, 2010 and 2011- Consistently exceeded monthly and annual budgets while increasing daily transports - Analyze current market conditions and competitor information Show less

• 

  Catholic health services

  Jan 2019 - now

  Executive director of business development & patient access

  -Fostered and Establish relationships with Hospitals, Physicians, Insurance Companies, Large clinic groups, and MSOs.-Managed annual operating budgets for CHS, conducted ROI analysis on capital expenditures and monitored budget variances. -Implemented and Integrated technology solutions from Enquire to Aline/open bots to significantly improve on expanding value, efficiency, and transparency into performance metrics around access.-Executed several projects with all lines of business enhancing patient care and admissions including: Home Health, Hospice, Palliative Care, SNF, and IRF to enhance access to care. *Growth and Volume management *Increased overall admissions by 13-19% SNF/IRF *Maintained 95% occupancy rate in SNF *Optimized insurance reimbursement and decreased denial rates by greater than 7%. *5-star facility Quality rating Show less