Experience

• 

  Sophie's steakhouse

  Mar 2009 - Jun 2011

  Floor supervisor
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  Cameron health

  Jul 2011 - Jun 2012

  Marketing coordinator
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  Scimedmedia

  Jul 2013 - Aug 2014

  Project manager

  - System administration- Product management- Onsite event support

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  Dishoom

  Aug 2015 - Jan 2016

  Restaurant manager

  - Contributed to successful launch of restaurant group's newest location- Department staffing, employee evaluations, scheduling, ongoing training and sales mentorship - Restaurant operations with 50+ staff per shift and daily sales exceeding £20,000

• 

  Apogy

  Dec 2016 - Apr 2017

  Project manager, client serives

  - New client onboarding, needs analysis and configuration- Continued communications support- System administration- Product management- Onsite event support

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  Cadence - the event experience platform

  Feb 2018 - Oct 2019

  Customer success manager

  Provide account services to enterprise accounts utilizing platform in the pharmaceutical spaceManage several teams of 100+ global stakeholders, lead status calls with 50+ attendees, apply comprehensive customer knowledge to make informed critical decisionsManage executive-level client relationships utilizing outstanding written/verbal communication skillsOnboard, monitor, and grow new SAAS client accounts

• 

  Veryconnect

  May 2020 - Dec 2021

  Client success manager

  Performed as a new customer onboarding manager for standard SaaS and bespoke implementations.Core responsibilites:- Assessed customer requirements and manage development priorities accordingly across the company-wide pipeline- Provided online product demos to new sales prospects through zoom, tailoring the demo in real-time - Reviewed customer requirements specifications to further define the prospect's absolutes vs nice to haves- Created SOWs for bespoke customisations and integrations- Managed new customer implementation with guidance toward the best configuration of the platform- Hosted project status calls- Reviewed and prepped historical data for import - Managed bespoke requirements being coded to coordinate with platform launch- Coordinated integrations between internal technical teams and customer web teams- Recorded tailored training calls- Created training manuals and customised platform documentation - Discussed the best use of reporting capabilities- Provided guidance as to increase adoption rates and engagement and ideas to enhance end-user experience within the platform- Continued account management to build additional requirements and possible phase 2 implementations- Notified clients of version releases, upcoming features and cost-share opportunities- Tested reported bugs and escalated with development colleagues- Managed customer-facing product FAQs allowing customers quick access to questions surrounding the product featuresAdditional responsibilities included:- Joined the Operations team on behalf of Client Success, discussing high-priority platform improvements, churn rate, hiring needs across all departments- Performed as product expert within the Client Success team- Maintained evolving Customer Onboarding documentation Show less

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  Roller

  Dec 2021 - now

  Training & implementation manager - emea