Experience

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  Wells fargo

  May 2000 - Dec 2003

  Lead teller

   Managed the daily workflow and operations of the branch Supervised and conducted all compliance audits Conducted employee development trainings to maximize branch sales and exceed quality service standards Resolved all customer and regulatory issues in a timely manner

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  Scan health plan

  Jan 2004 - Mar 2004

  Provider specialist

   Managed departmental issues and operational needs Liaison and coordinator between various commissions, boards, committees, and public and private entities Prepared official correspondence and materials for Battalion Chief as well as respond to sensitive or controversial inquires or complaints

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  Long beach fire department training center

  Mar 2004 - Jul 2004

  Administrative assistant

   Served as the department coordinator and liaison to various commissions, boards, committees, and entities Managed internal operations while responding promptly to department needs, inquiries and escalated incidents Drafted correspondence materials on behalf of the Battalion Maintained the confidentiality and security of sensitive and controversial information

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  21st century insurance

  Sept 2004 - Nov 2007

  Claims adjuster

   Coordinated the investigation, negotiation, and resolution processes for 40+ auto claims on a weekly basis Facilitated correspondence with policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments Adhered to company regulations, polices, and procedures when retrieving and documenting claims information Worked independently and proactively with attorneys to resolve disputes Closely analyzed and reviewed all recordings and submitted data for the detection of potentially fraudulent activities Incorporated fair claim practices in the resolution of cases for all parties involved Show less

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  Los angeles world airports, airport police

  Jan 2008 - Nov 2015

  Communication information representative iii

   Thoroughly investigated all information to maintain officer safety Served as the liaison to officers, government officials, staff, City departments, and the general public Documented all pertinent information regarding reported incidents and events Facilitated operations to various agencies, public utility companies, taxicab providers, and emergency medical services Utilized multi-line telephones to respond to and route all (emergency and non-emergency) calls to the appropriate units Show less

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  Los angeles world airports, facilities management coordination and response division

  Nov 2015 - Apr 2020

  Communication information representative iii

   Spearheaded new hire orientation and training workshops Streamlined policies and procedures through the development of contemporary instruction manuals Incorporated EEO practices to promote uniformity and enhanced communication Elicited tools to assist employees with identifying common issues and prioritizing projects Promptly responded to customer inquiries via telephone, two-way radio, and written documentation Processed customer service requests and routed them to the appropriate departments (facility, airfield, and technology services, etc.) Reported and transmitted incidents in a timely manner to ensure safe and efficient operations Show less

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  Social security administration

  Apr 2020 - Apr 2021

  Customer service representative

   Served as a primary liaison while responding to inquiries from staff,agencies, government officials, and the general public Provided information to beneficiaries regarding SSA laws, rules,regulations, and various Medicare insurance programs Conducted interviews and assessed customer accounts todetermine program eligibility and entitlement in alignment withSSA guidelines Utilized systemic automation tools to retrieve, document andupdate claim information and statuses Resolved escalated and technical matters with regards tobeneficiaries and Social Security programs Show less

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  Richmond police department

  Apr 2021 - Jan 2022

  Communication dispatcher i

  * Responding to emergency and non-emergency calls, complaints, and inquiries from the public Evaluating information to determine jurisdiction, priority, staff availability and required equipment Dispatching police, fire, and other public safety units in accordance with established procedures, call nature, staff availability, assigned geographical area, and call location Collaborating with response units to disperse pertinent details regarding suspect information; warrants; probation and parole; vehicle registration statuses; license statuses; premise and subject histories; and locations for Knox Boxes and hideaway keys Operating various communication equipment, including radio transmitters and receivers; computerized communication terminals and keyboards; multi-line telephone equipment; and City-wide camera monitoring equipment Retrieving, processing and recording vital information in response to police and fire unit requests  Monitoring the status and location of each unit  Providing outlined instructions for callers in medical emergencies Serving as a primary liaison to the public; routing external calls to the appropriate agency  Partnering with other agencies to coordinate public safety and mutual aid operations Show less

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  The pasha group

  Feb 2022 - now

  Payroll coordinator

  * Execution of timely full-cycle payroll processing including data entry, auditing, and distribution as assigned* Preparation and completion of reporting, administrative processes, and data reconciliation and participation in quality and process improvement initiatives* Enter, validate, and process employee time and attendance records * Process authorized data changes timely and accurately with required supporting documentation* Conduct regular audits to verify that tax calculation, wage processing, benefit limits, and tax-related reporting results are processing correctly; compare results to expected outcomes* Provide written and verbal instructions and training to employees regarding the use of payroll-related systems including entry of timesheets, online access of pay statements and payroll self-service features Show less