Experience

• 

  Citi

  Oct 2014 - Mar 2016

  Administrative assistant

  Make management reports.Validate data results.Squaring information.

• 

  Webhelp onelink

  Mar 2016 - Aug 2017

  Data analyst

  Manage databases of back office areas (Social Media, Chat, Customer Service, Clarifications, among others), raise reports of results, productivity, control of planning indicators, sales report, among others.

• 

  Grupo unicomer / unicomer group

  Sept 2017 - now

  Generate valuable information by brand for the analysis of product distribution data, growth, shrinkage, obsolescence, inventory level, ROI calculation, among other key indicators of the merchandise area for the Caribbean and Latin American regions. Supporting in decision making that impacts the different categories of the brand and collaborating in the planning of restocking and assisting management. Perform analysis on the operation of digital and non-face-to-face channels for the six countries in the region (Latin America), support in the execution of commercial actions for digital channels, generate insights based on data that help in strategic decision making and allow the acceleration of the digital transformation of the company, creation of tracking dashboards and results of the digital areas. Manage eCommerce country (El Salvador) operation databases, eCommerce process mapping, eCommerce operational manuals creation, eCommerce agents control and follow-up reporting, propose best practices with key KPI's for the area. Manage database (Stores, distribution center, contilidad, internal control, among others) creation of operational manuals, procedures, processes of operational areas and back office based on data and the framework of classification of processes (PCF) of Grupo Unicomer, raise control and monitoring reports for different areas, support in general store inventories.

  • Merchandise Brand Analyst

    May 2023 - now

  • Digital Business Analyst

    Mar 2022 - Apr 2023

  • Ecommerce Operations Analyst

    Oct 2020 - Mar 2022

  • Process Analyst

    Sept 2017 - Oct 2020