Experience

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  Ac nielsen

  Apr 1994 - Jul 2001

  Coordinator retail measurement services

  Growth Path / Assignments Handled: 04’94 – 04’07 Data Analyst05’07 – Jul’01 Coordinator – Retail Audit OperationsHighlight:• Successfully migrated the entire Data Analysis Unit from Dubai to Cyprus and set up new team from scratch in 1998

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  Mmrd

  Jan 2001 - Apr 2003

  Manager rms(retail measurement services)

  Nov’01 – Oct’03 Myanmar Marketing Research & Development, Yangon, Myanmar as Manager – Market ResearchHighlights:• Steered efforts in restructuring the entire sampling structure to render better results for gaining client confidence using Stratified Random Sampling Method in 2003• Proficiently introduced data extrapolation technique for RMS (Retail Measurement Services) in 2002• Significantly designed & implemented a new sophisticated analysis tool in 2002• Instrumental in restructuring the sampling structure of the country in 2002 Show less

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  Kantar operations

  May 2003 - Feb 2011

  Market research professional

  Key Result Areas:• Maintained quality and process standards as per the ISO principles• Imparted training to team on technical and soft skills• Looked after the quality improvement operations of the entire delivery centre comprising of different divisions like DP, IA, Charting, Coding, Media Intelligence, etc. in association with a team of around 450 personnel• Prepared & assessed various MIS reports in association with the top management• Accountable for process improvement initiative using Six Sigma projectsHighlights:• Headed & supervised a PQM (Process Quality and Measurement) team of 60 personnel• Acknowledged with various Team Awards for Operations Excellence in recognition of consistent performance by the entire team towards quality, productivity, service excellence and team bonding in 2008 to 2011• Served as a key member of the Steering Committee in ISO implementation in 2005• Significantly contributed in completing various GB projects to improve efficiency & quality in 2009• Consistently maintained very good employee satisfaction score (ESS) with steady improvement throughout the tenure• Conferred with Make A Difference Award – Innovation Award for implementing a new process in 2008 Show less

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  Tcs bangalore

  Mar 2011 - now

  Delivery / transition lead

  Profile Summary • MBA (Marketing) with 22 years of experience in Delivery and Transition with major MNC’s. • Experience includes 9 years of international experience and 13 years of domestic experience• Extensive project management experience handling Delivery and transitions across various domains.• Domain Experience : Retail, Market Research, Service Desk, Data Analysis, BFS , Manufacturing • Extensive global experience and has worked with the clients in most of the geographies • Experience in managing multiple transitions at the same time• Expertise in driving organization wide quality initiatives • Six Sigma Green Belt certified , Black belt and PMP trained Core competencies • Experience in Managing large delivery teams that serve as benchmark for excellent service delivery• Successfully completed multiple transitions and experienced in providing Transition and Solution Design to meet business requirement• Track record of consistent high VOC (Voice Of Customer) for completion of the successful and complex transitions • In depth analysis experience with Retail Measurement Services on FMCG products • Leading and managing multiple transitions/RFP’s at the same timeCurrent Role• Overall ownership and Project Management of multiple transition projects • Working on new RFP’s and providing solutions from the transition perspective• Leading projects from multiple domains like BFS, Service Desk, Analytics, Manufacturing etc• Co-ordinate with multiple teams to make sure the customer and business requirements are met• Support the team stabilise from the quality point of view, activities related to defining and compliance on the SLAs, Implementing Quality Control Process etcHighlights:• Track record of successful completion of all the transitions handled• Track record of high VOC score for the transitions handled, Multiple appreciations from customers and TCS leaders on the accomplishments Show less