Experience

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  Age uk

  Jan 2015 - Mar 2016

  Ex: volunteer

  • Performed general administration tasks, including budget monitoring, answering emails and processing orders.• Served customers on till.• Re-organised stock.• Made tea/coffee for the managers.• Processed cash and credit card payments by using Purchase Order Systems.• Developed practical skills and improved my communication skills.• Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.

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  Starbucks, centre parcs

  Jun 2017 - Apr 2019

  Ex: barista

  • Adhered to recipe and presentation standards for specialty coffee drinks.• Managed morning rush of over 100 customers daily with efficient, levelheaded customer service.• Served and interacted with customers on till/bar.• Worked efficiently under pressure in a busy environment.• Worked within a team, drawing on each other's ideas, strengths and weaknesses to ensure we delivered efficient and excellent customer-first service• Processed cash and credit card payments by using Purchase Order Systems.• Controlled the customer wait time, specifically in the morning and 5pm rushes.• Responded to customers capably, honestly, and responsibly.• Greeted and connected with customers, recommending drinks and pastries.• Resolved customer disputes with tact and professionalism.• Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.• Maintained calm demeanor during high-volume periods and special events.• Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.• Maintained highest standards of conduct and service to support company reputation.• Memorised recipes for multiple specialty coffee beverages and seasonal offerings.• Maintained highest standards of conduct and service by following a DES scheme of conduct (Delivery Excellent Service.• Described menu items to customers and suggested products that might appeal to them.• Organised service and seating areas. Show less

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  Autism bedfordshire

  Sept 2018 - Jun 2019

  Ex: volunteer

  • Entertained the children with games, reading and cooking.• Communicated with the children in a calm and un-pressured environment.• Understanding and forming creative and different ways to communicate with each child, depending on how far on the spectrum they were.• Ensured the children were comfortable and enjoying themselves.

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  Newcastle university

  Sept 2020 - Jul 2023

  Law student at newcastle university
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  Oakmann inns & restaurants ltd

  Jun 2021 - Sept 2021

  Waitress (seasonal)

  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.• Anticipated and addressed guests' service needs.• Opened and closed bar tabs, transferring charges to dining area as required.• Optimised guest experience, serving each guest with sincere, positive and enthusiastic attitude.• Recorded orders and partnered with team members to serve food and beverages accurately and efficiently.• Maintained brand image by ensuring neat personal appearance, wearing the uniform correctly and ensuring hair was tied back and out of face at all times.• Assisted servers and dining room hosts, quickly responding to guests' needs. This was crucial when the hotel hosted large events, such as weddings, wakes, birthday parties and funerals.• Upheld high standard of cleanliness in bar area by performing routine and reactive deep cleaning.• Sent orders to kitchen within 5 minutes of table service to facilitate seamless workflow.• Delivered quality food and beverage service to over 250 guests (on average; higher volume at weekends) per shift.• Maintained facility compliance with health codes, sanitation requirements and licence regulations by completing tasks according to company handbook.• Facilitated prompt and optimal seating and service of restaurant guests.• Ensured impeccable presentation of drinks, using various glass styles, such as rocks glasses, red and white wine glasses, margarita glasses and old fashioned glasses.• Facilitated smooth operations by keeping bar area well-stocked throughout each shift.• Applied responsible alcohol service training to identify and tactfully handle high-risk customers, escalate concerns to management and minimise safety hazards.• Greeted new customers, answered initial questions and took drink orders.• Maintained bar, Front-Of-House (FOH) and buffet areas, creating clean, safe environment for staff and customers.• Maintained safe food handling standards at all times. Show less

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  Criminal defence milton keynes

  Sept 2022 - Sept 2022

  Legal work experience

  I shadowed Harriett Mather, founder of CDMK, at the Milton Keynes Magistrates Court and at her firm. I sat through court trials over the course of the week, spoke with Harriet’s clients in duty briefings, read through case files and sat through a podcast on the importance of free and independent legal advice in police stations. Additionally, I read through a prisoner’s psychiatric report, case file and sat through his virtual meeting where we discussed dismissing his appeal and his next trial.

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  Fat hippo

  Sept 2022 - Jan 2023

  Front of house

  - Maintain knowledge of current menu items and special menu items.- Improve my customer service skills, as I serve each guest with a sincere, positive, and enthusiastic attitude and work effectively with my team to ensure fast and swift service, increasing my ability to work in a team. - Make drinks behind the bar, including cocktails. - The role has further enhanced my knowledge of how to handle a position of responsibility, and how to meet the demands of an employer.

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  Newcastle university law society

  Sept 2022 - Jul 2023

  Client negotiation officer
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  Sequentus

  Feb 2023 - Mar 2023

  Pro bono volunteer

  • Conducted Fitness to Practice training. • Analysed witness statements, police reports, CCTV footage, public transcripts, and case evidence regarding a Fitness to Practice case.• Cross-examined evidence from the criminal trial and the upcoming trial with the Nursing and Midwifery Council and drafted questions to ask the witnesses.

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  Bison solicitors

  Sept 2023 - now

  Mental health law paralegal