Experience

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  Aol

  Jan 1996 - Jul 2002

  Technical support specialist

  • Reviewed incident tickets and responded to end-users appropriately and within established standards; resolved open tickets in a timely and professional manner, ensuring a positive client experience.• Set up remote desktop connections for user support and training.• Analyze technical issues reported and prioritize daily tasks.• Resolve the functional and technical errors, provide update patches to the clients on application; establish remote desktop connection to install and update applications• Inform clients regarding the estimated time required to analyze the problem Show less

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  Union pacific railroad

  Oct 2007 - Jan 2021

  Semi-truck driver/crane operator

  • Transported and delivered product loads safely, responsibly and on-time to designated locations.• Executed daily pre-trip inspections on truck and trailer.• Mapped most direct route to assigned destinations scheduling fuel stops, drive time hours and off duty.• Trained on 13-speed, presently drives 10-speed automatic.• Logged miles, hours, loading/unloading charges; transmitted log data to home office.

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  Cengage

  Jan 2021 - now

  Technical support specialist

  • Reviewed incident tickets and responded to end-users appropriately and within established standards; resolved open tickets in a timely and professional manner, ensuring a positive client experience.• Set up remote desktop connections for user support and training.