Experience

• 

  Excellent computers

  Apr 2015 - Oct 2017

  Computer operator
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  First city monument bank limited

  May 2019 - Aug 2019

  Retail salesworker
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  Prosoccer.ng

  Jan 2020 - now

  Social media officer
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  Afdb innovation and entrepreneurship lab

  Apr 2020 - Sept 2021

  Africavsvirus participant
• 

  Pan african hackathon

  May 2020 - Sept 2021

  Pan africa hackathon participant
• 

  Cartedo

  Jun 2020 - Jun 2020

  Cartedo participant

  Providing solutions to the challenges of Covid-19

• 

  Kulabech

  Dec 2020 - Feb 2021

  Consultant internship
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  Palmpay

  Sept 2021 - now

  1. Supervise the team's activities and make adequate adjustments where needed2. Perform daily, weekly and monthly report for the team's interactions3. Train team members that lack certain skill set on the job4. Assist in gathering necessary information needed in making the job easier for the team5. Further escalate abnormal cases for resolution6. Daily connection rate7. Monitor the activities to ensure all service levels committed are met and exceeded8. Manage relationship with internal and external clients of the team9. Report on KPIs and track customer service metrics10. Training new customer service team members11. Reading individual chats to ensure quality 12. Creating intervention and improvement plans for team members13. Leading performance reviews for team members14. Suggesting new procedures to improve customer service15. Resolving escalated customer issues16. Motivating customer service team to meet goals17. Setting clear goals and objectives for the team and ensuring they are met.18. Collaborating with other departments or teams to achieve organizational goals.19.Identifying and addressing any issues or conflicts within the team.20.Onboarding of new agents Show less

  • Customer Service Team Lead

    Aug 2023 - now

  • Customer Service Representative

    Sept 2021 - Sept 2023