Experience

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  Bevmo!

  Oct 2013 - May 2016

  Assistant manager

  Oversaw day to day operations by managing a team of up to 10 people, managing vendors, ensuring our product was displayed to brand standards, and facilitating any building maintenance orders Developed a culture of customer service excellence by inspiring my team to always take care of our customers by increasing the number of positive surveys our team got from a 70% success rate to a 95% success rate. Implemented quarterly merchandising changes accurately and on time

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  The jug shop - via south bay systems

  Jun 2016 - now

  First level desktop/network/pos support

  Maintained office equipment and computer peripherals. Customer Service. Troubleshoot hardware and software issues per month. Error resolution, hardware and peripheral maintenance/ replacement. Imaged and deployed new computers for upgrades and new hiresDocumented systems, deployment, processes, training and other related items as part of Help Desk teamAssisted with web development. This included database upkeep, taking pictures of & editing photos of items, minor adjustments to existing HTML/CSS scripts, etc Show less

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  Character bounty llc

  Sept 2019 - now

  Product manager

  Character Bounty (CB) is a tabletop role playing game utility with blockchain functionality. It allows users to create, store, and monetize all of their characters and their items on one easy to use platform and to mint their creations to the blockchain. See the Alpha version at Statsheetcb.io. Conducted research about CB's market, by creating user personas and researching competitors. Developed a user interface design based on feedback from players in the gaming and blockchain industries then continuously collaborated with the various stakeholders in my organization.Using feedback from stakeholders, we developed a strategic plan using our product road map as a guide.Coordinated with relevant teams, founders, developers, marketing, etc to begin executing on our plan. CB is currently in the alpha phase, actively seeking feedback from tabletop role players to determine which direction to go next. Show less