Experience

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  Sun microsystems

  Jan 1995 - Jan 1996

  Cambridge. associate pre-sales engineer

  Placement year during my HND Computing course. I worked with the Pre-Sales team supporting accounts including BT and Ford.

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  Camberley, surrey

  Jun 1996 - Jun 1997

  Graduate engineer

  The one year Gruaduate programme was spent working for 3 months in 4 different departments; Internal Support, Pre-Sales phone support, Professional Services and Post-Sales support.

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  Camberley, surrey

  Mar 1998 - Dec 1999

  Strategic systems support engineer

  Working within a specialist group handling hardware or software support issues and providing customer management support for Sun E10000's in the UK.Offering customer telephone support, and liaising with field engineers, Account Managers and other support teams.Acting as an escalation path for other European countries. Focusing on specific accounts. Providing single point of contact from the start to the resolution of any problems.Attending customer Service Review meetings with the account management team.Sun Microsystems, Camberley, Surrey. Comms and Networking Engineer Show less

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  Sun microsystems

  Dec 1999 - Apr 2004

  Installation and service of all Sun hardware.Specialism in Clusters, E10000, SunFire x800 and SunFire 15K and 25Ks.Being a member of the Service Account Team for a major UK retail customer. Being a key contact for service and installation of mission critical warehousing and distribution system.Mentoring new/junior engineers. Ensuring they were aware of all job processes and acting as a point of contact for technical issues.Acting as an integral stage in the escalation path for hardware issues.Responsibility for ensuring the delivery and return of parts required for each customer call.Working on-call out of hours on rotation. Show less Working in a small group of engineers supporting European and African customers with Gold and Platinum support contracts outside of European business hours. Supporting customers and products through the European timezone night, with little "live" support.Working within an autonomous team, sharing skills and knowledge to serve all functions for a variety of service calls. Working in a high profile role supporting mission critical systems, as the customer's only point of contact.Ensuring effective reporting between US and UK based engineers regarding the status of service calls.Sun Microsystems, Show less

  • Strategic Systems Engineer

    Mar 2001 - Apr 2004

  • Time Zone Support Engineer

    Dec 1999 - Feb 2001
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  Oracle

  Apr 2004 - Feb 2012

  Field support engineer

  The Field Support Group supports the Strategic Systems Engineers to resolve customer escalations and issues that require special expertise and a level of project management.Providing secondary managerial support on a day to day basis, and primary managerial support when the team manager is away.Primary responsibility for high end installations and integration projects throughout Scotland and North East England. Customers included RBS, BT, Scottish Water, Aggreko, DWP, NHS Scotland.One of 2 engineers responsible for providing on-site customer support for Clustering issues and providing both on-site and telephone support for colleagues on a UK wide basis.Carrying out Professional Services consultancy work at customer sites. I have been involved in projects that included "Live Update" of Clustered production servers, provisioning SAN storage and incorporating this into live servers, including growing file systems.Sharing my technical knowledge with colleagues both informally and through training courses which I have written and delivered. This has included Solaris Cluster, PrimePower, JumpStart, and HDS.Responsible for reviewing system design documentation to identify potential flaws prior to installation, and liaise with system architect to create resolutions.I have installed, configured and supported SAN Switches from Brocade, McData and Qlogic. Exposure to technologies such as Oracle VirtualBox and Linux (RedHat/Oracle Enterprise Linux).Liaising with the customer and Sun support staff on all levels to ensure efficient communication.Being part of a 24/7 on-call rota and being available for weekend and evening work. Show less

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  Craigesk limited

  Jan 2012 - Jan 2015

  Director & it unix it consultant

  Currently working as a Professional Services consultant. Carrying out roles including Installations, Upgrades, and training engagements. Looking for more of the same and longer term contract positions.

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  Oracle

  Oct 2012 - May 2013

  Storage & systems consultant

  Onsite consultant with responsibility for newly deployed Systems and Storage.

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  Oracle

  Jan 2015 - now

  Principle Linux System Administrator supporting Oracle Cloud infrastructure.

  • Senior Technical Operations Manager

    Sept 2023 - now

  • Technical Operations Manager

    Apr 2021 - Nov 2023

  • Major Incident Manager

    Jan 2020 - Apr 2021

  • Cloud Systems Administrator

    Jan 2015 - Jan 2020