Experience

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  Vodafone uk

  Mar 2007 - Apr 2012

  Service manager

  Responsible for the end to end customer experience.Building relationships with the key customer contacts and key stakeholders within the Vodafone teams to increase customer satisfaction levels and ensure retention.Key Responsibilities:Monthly review meetings, presenting account KPI stats and reporting on operational issues Ensure service levels from all areas of Vodafone are maintained and improved Drive through cost saving technologies to the customerAct as a point of escalation and resolution for service affecting problemsProvide efficient and focussed customer reportingLiaise with networks on coverage and quality issues Initiate and drive quality improvements and cost reduction initiatives Show less

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  Vodafone business

  Apr 2012 - now

  • Service Manager

    Mar 2007 - now

  • Service Manager

    Apr 2012 - Feb 2020