Experience

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  Liberty mutal insurance

  Feb 1984 - Jan 1999

  Previous postions

  Branch Office Claims Manager (Multi Line, Auto and Home), Workers Compensation Claims Manager of National Accounts, Bodily Injury Claims Manager (Personal and Commercial P@C)

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  Liberty mutual insurance

  Jan 1999 - Jan 2006

  Promoted into the newly-created positon to standardize processes across nine regions and two product lines, all with different approaches and metrics for handling medical claims. Supervised three directors.• Negotiated terms with vendors to transition their services to Liberty Mutual following Liberty’s acquisition of Prudential’s property and casualty lines in 2004• Improved efficiency by developing and standardizing programs and system changes to better manage the processing of 500,000 medical bills and claims• Led implementation of a software solution for the effective handling of claims; selected the supplier, developed all associated internal processes and procedures, and transitioned staff to new program Show less

  • Assistant Manger Claims Field Operations

    Jan 2005 - Jan 2006

  • Assistant Product Manager

    Jan 1999 - Jan 2005
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  Liberty mutual insurance

  Jan 2007 - Jan 2010

  Identified, developed, and implemented product plans to meet annual premium and expense goals. Prepared marketing objectives, strategies, tactics, and expense and loss projections. Ushered products from concept though product life cycle. Teamed with sales management, underwriting, and actuarial to define target market segments, market requirements, key business strategies, pricing strategies, and the competitive environment. Supervised three directors. Led restructuring of the no fault and medical bill review groups from reporting to regional managers to reporting to centralized product management. Developed programs to enhance efficiencies, improved systems and processes, and defined performance metrics. Managed budget. Negotiated project objectives with senior management and translated vision into comprehensive project plans

  • Assistant Claims Product Manager | Property Casualty, Insurance

    Jan 2009 - Jan 2010

  • Director of Operational Process Improvement/Special Projects

    Jan 2007 - Jan 2009
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  Liberty mutual insurance

  Jun 2010 - Sept 2016

  Assistant vp | property casualty, insurance

  Lead five direct reports and a team of 600, covering four consolidated regions, to meet service commitments for No Fault lines. Ensure that service line delivers value to clients via timely handling of claims and expedient resolution of client issues. Team with claims, product development, legal, compliance, billing, and support teams to identify training needs, assess quality, and define performance standards. Evaluate and modify team structure and business processes to ensure the efficiency and effectiveness. Lead workforce planning and forecasting of resource requirements across multiple geographies. Show less

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  Property casualty insurance leadership, philadelphia area

  Jan 2017 - Apr 2020

  Founder | director property casualty insurance

  Attending Networking EventsResearching Industry LeadersTracking Industry Trends Participating in Industry Discussions

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  Recovx health

  Oct 2019 - May 2023

  Chief claims officer at injury claims express
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  Tabernacle rescue squad inc

  May 2021 - now

  Vice president