SHILPI TIWARI

Shilpi tiwari

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location of SHILPI TIWARIWhitley Bay, England, United Kingdom
Phone number of SHILPI TIWARI+91 xxxx xxxxx
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  • Timeline

    Sept 2010 - Jan 2014

    Unix Developer

    Accenture in India
    Mumbai Area, India
    Feb 2014 - Dec 2014

    Incident Analyst

    Accenture UK & Ireland
    Dec 2014 - Aug 2015

    Problem Analyst

    Accenture in India
    Current Company
    Aug 2015 - now

    Project Manager Scrum Master

    Accenture UK & Ireland
    Newcastle upon Tyne, England, United Kingdom
  • About me

    Scrum Master

  • Education

    • St mary's convent sen. sec. school bhopal

      -
    • Jai narain college of technology & science, new chouksey nagar, berasia road, bhopal

      2006 - 2010
      Bachelor’s degree computer science
  • Experience

    • Accenture in india

      Sept 2010 - Jan 2014

      Worked for a French finance client (Bank) as a Unix and Perl script developer Joined Accenture post completing Graduation with hons in Computer Software Engineering. Underwent Greenfield Training in Accenture and got trained in Software development as a C, C++ developer

      • Unix Developer

        Mar 2012 - Jan 2014
      • Application Development associate

        Sept 2010 - Mar 2012
    • Accenture uk & ireland

      Feb 2014 - Dec 2014
      Incident analyst

      Worked as a Incident analyst for a ITIL project (Biggest Public sector client in UK). Worked as functional expert and was responsible to resolve incidents. This was an extended role needing me to work from another supplier site every other week in order to upskill L2 supplier and reduce the pass through rate from L2 to L3.

    • Accenture in india

      Dec 2014 - Aug 2015
      Problem analyst

      Worked as functional SME having onshore experience to upskill team member in functionality of application and also impact of decision to live services / client relationship. Responsible to analyse Problems in a timely manner and turn them around with a feasible approach for solution across to Build team.

    • Accenture uk & ireland

      Aug 2015 - now

      Worked in capacity of Business Analyst, for a proof of concept to use Machine learning (Supervised / classification) for solving a key business issue for client. The responsibilities included -1. Work with Business to understand the requirement, create design documents and educate the Build team on same to ensure high quality product.2. Engage with 3rd party stakeholders to ensure they are well informed regarding solution integration in production for a live testing period of 6 weeks without impacting the business.3. Work as an analytics expert on QLIK to create dashboards with the real time data being processed by solution for client and other stakeholders. Show less Senior quality assurance engineer responsible for 1. Providing quality assurance on a service transition project located from a client site. 2. Have been involved in client site visits for UAT and inspection to other supplier sites to gauge the progress of work and assessment of quality. Appreciated for the efforts put in with client team members during UAT to help them ensure the testing for Phase 1 gets completed as per time and also for ensuring no degradation to service post go live. Show less Worked as a Sr Test Engineer in a team of 2 responsible for below objectives -1. Up skill a new graduate who joined Accenture and Test Capability2. Coordinate with other stakeholders to baseline test related requirements as the release was based on telephony changes which were support by another stakeholder3. Produced test plan for the releases. Perform the execution of scripts and got the new joiner to do same. Produced daily reports which was sent out to Accenture Sr mgmt and client to keep them posted on progress of execution. Achieved all milestones and traveled between various client sites to be available for the users at the time of UAT to ensure Env availability and also explain release and application functionality. Received multiple accolades from Sr. mgmt and client for the successful release. Show less User acceptance tester from Accenture working at a client site in Newcastle as the only Accenture resource integrated with the Client team with below objectives -1. Serve as Accenture SME for the application and help client team to prep and plan for UAT phase for 3 major releases.2. Perform UAT for the 3 releases and identify the bugs and discuss with suppliers to ensure a timely fix before release go live in production.3. To up skill client team to make them independent on Accenture components by conducting frequent knowledge sharing sessions as part of day to day working.All above objectives were achieved on a timely manner resulting in multiple client and Accenture leadership appreciation Show less

      • Project Manager Scrum Master

        Jul 2019 - now
      • Business Analyst

        Feb 2019 - Aug 2019
      • Data Analyst

        May 2018 - Feb 2019
      • Business Analyst

        Jun 2018 - Aug 2018
      • Senior Quality Assurance Engineer

        Sept 2017 - May 2018
      • Senior Joint integration Tester

        Feb 2017 - Sept 2017
      • User Acceptance Tester

        Jul 2016 - Jan 2017
      • Problem Analyst

        Aug 2015 - Jun 2016
  • Licenses & Certifications

    • Agile scrum master

      Scrum alliance
      Sept 2015
    • Scrum master certified (smc)

      Scrum alliance
      Sept 2015