Experience

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  Ibm delivery center, czech republic, brno

  Feb 2011 - Apr 2013

  End user services - customer service representative

  • Focal point for several major accountsMain tasks: leadership, dealing with escalations,spreading the workload among other agents. 1th point of contact.• 1st level User administrationMain tasks: Creating, changing, deleting and moving user and system accounts in Active Directory, AS400, JDE and SAP• 1st level IT support Main tasks: Taking calls in English (supporting users from United Kingdom, U.S.A., Australia and worldwide). Handling customer related emails. Solving OS issues, MS Office and network problems. Creating tickets, recognizing nature of issues and escalating to 2nd level resolvers. 收起

• 

  At&t network services

  May 2013 - Dec 2014

  Senior support network specialist
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  Ibm czech republic

  Apr 2016 - Oct 2017

  Compliance lead - imt dach

  - Responsible for ensuring compliance targets/ projects are achieved and implemented within the IMT - Escalation point for Network/ Vendor (AT&T) compliance related issues within the IMT. - Providing weekly/ monthly compliance status updates/ reports, highlighting any overdue issues and action plans to local and European management. - Reviewer/ Approver for processes, procedures, risks and work instructions- Proactive in identifying issues/concerns in advance and implementing solutions.- Share knowledge and experience within the team. 收起

• 

  Ibm

  Nov 2017 - Jan 2019

  Europe process execution lead for configuration item build and decommission

  - Responsible for day to day management of the execution of the process on behalf of the Auditable/Controllable Unit Owner. - Ensuring correct network execution of the process end to end.- Responsible for leading audits on behalf of the Auditable Unit Owner and for any subsequent actions arising .

• 

  Accenture

  Feb 2019 - now

  Full time member of the Global Accenture Information Security team who has the following responsibilities:•Manages CDP for a portfolio of accounts.•Provides Information Security subject matter expertise to Account Information Security Leads (A-ISLs) during the implementation and maintenance of the Client Data Protection program.•Helps to validate Client Data Protection controls being implemented across client engagements and accounts.•Works with client teams to develop appropriate action plans based on assessment/audit findings.•Provides review and approval of CDP plan. 收起

  • Security Delivery Associate Manager

    Dec 2021 - now

  • CDP Account Manager

    Feb 2019 - Dec 2021