Experience

• 

  Convergys

  Oct 2016 - Mar 2018

  Microsoft office 365 support engineer

  -To troubleshoot & work on known as well as new issues regarding Microsoft Office O365. -Maintaining close relations with third parties , like vendors , to be able to monitor progress of reported problems , known caveats , newly available features , software upgrades and hardware products. -Ability to foresee possible conflicts and improvements to operational services.

• 

  Dell technologies

  Apr 2018 - Nov 2019

  Senior client associate

  -To work on the salesforce CRM tool with an objective to automate in house issues for Dell B2B products as well as logging tickets for them. -My role also involves working on known caveats , newly available features & handling escalations with the end client. -The primary objective is to constantly keep the SLA in check & work on new ways to automate the operations in the team with minimum manual work.

• 

  Toluna

  Nov 2019 - now

  • Detailed analysis of questionnaire.• Preparing a sample plan, conducting kick-off meetings to capture project deliverable and timelines, which help in successful completion of project.• Executing a project through its entire Life cycle including Planning, Delivering and Closure.• Managing all type of Consumers, B2B, full service projects and complete execution of these projects with due diligence to data quality and client satisfaction.• Managing and responsible for successful completion of Nielsen surveys.• Developing Strategies for Ensuring Efficient Panel use.• Vendor management.• Supporting North American and European clients.• Acting as the primary contact and escalation point for the clients.• Providing timely reporting and feedback of projected results prior, during, and post transitioning implementation with escalations if any. Show less

  • Lead Project Manager

    Mar 2023 - now

  • Senior Project Manager

    Feb 2022 - Apr 2023

  • Project Manager

    Nov 2019 - Apr 2022