Neel Banerjee

Neel banerjee

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location of Neel BanerjeeDelhi, India
Phone number of Neel Banerjee+91 xxxx xxxxx
Followers of Neel Banerjee1000 followers
  • Timeline

    May 2016 - Jul 2016

    Summer Intern

    Rama Group
    May 2018 - Jan 2020

    Customer Retention Manager

    i2e1 Information To Every One
    New Delhi Area, India
    Mar 2020 - Jul 2020

    Business Operations & Account Management

    Safehur
    Jul 2020 - Jan 2022

    Key Accounts

    Shiprocket
    Current Company
    Jan 2022 - now

    Merchant Success

    ShipBob, Inc.
  • About me

    Merchant Success at ShipBob

  • Education

    • The jain international school

      2004 - 2014

      Activities and Societies: Volleyball, Swimming, Table Tennis

    • Sathyabama institute of science & technology, chennai

      2014 - 2018
      Bachelor of engineering civil engineering
  • Experience

    • Rama group

      May 2016 - Jul 2016
      Summer intern
    • I2e1 information to every one

      May 2018 - Jan 2020

      - Created a life cycle for existing customers to ensure maximum engagement and customer success.- Handled over 1,100 retail accounts pan India ensuring complete customer satisfaction.- Successfully boosted renewal rates from 35% to 75%.- Simultaneously managed multiple portfolios of Customer Retention, Sales, and Marketing.- Successfully lead a team of three for a Project. Worked closely with operations and marketing team tomanage the logistics to complete the project on time. Show less

      • Customer Retention Manager

        May 2018 - Jan 2020
      • Intern

        May 2018 - Jul 2018
    • Safehur

      Mar 2020 - Jul 2020
      Business operations & account management

      - Leveraged analytical techniques to provide insights on Driving Risk Assessment.- Conducted counseling sessions for drivers to reduce driving risks based on Driver Performance Reports.- Prepare personalized suggestions to reduce high-risk driver actions and improve overall driver efficiency.- Held regular coordination with clients to ensure maximum device activation rate.- Gained knowledge on handling large PSUs such as Indian Oil and Hindustan Petroleum.

    • Shiprocket

      Jul 2020 - Jan 2022
      Key accounts

      - Manage day-to-day interaction with e-commerce SMEs regarding their business requirements and queries while taking care of top escalations, ensuring client satisfaction.- Responsible to drive pick-up performances and ensuring high delivery percentages.- Analyzing various data sets of clients to identify the scope of improvement and suggesting methods to enhance first-mile and last-mile performance.

    • Shipbob, inc.

      Jan 2022 - now
      Merchant success
  • Licenses & Certifications

    • Microsoft excel - data analysis with excel pivot tables

      Udemy
      May 2020
    • The ultimate mysql bootcamp

      Udemy
      Jul 2020
    • Concrete technology

      Indian institute of technology, madras
      Jul 2016