Experience

• 

  Rama group

  May 2016 - Jul 2016

  Summer intern
• 

  I2e1 information to every one

  May 2018 - Jan 2020

  - Created a life cycle for existing customers to ensure maximum engagement and customer success.- Handled over 1,100 retail accounts pan India ensuring complete customer satisfaction.- Successfully boosted renewal rates from 35% to 75%.- Simultaneously managed multiple portfolios of Customer Retention, Sales, and Marketing.- Successfully lead a team of three for a Project. Worked closely with operations and marketing team tomanage the logistics to complete the project on time. Show less

  • Customer Retention Manager

    May 2018 - Jan 2020

  • Intern

    May 2018 - Jul 2018
• 

  Safehur

  Mar 2020 - Jul 2020

  Business operations & account management

  - Leveraged analytical techniques to provide insights on Driving Risk Assessment.- Conducted counseling sessions for drivers to reduce driving risks based on Driver Performance Reports.- Prepare personalized suggestions to reduce high-risk driver actions and improve overall driver efficiency.- Held regular coordination with clients to ensure maximum device activation rate.- Gained knowledge on handling large PSUs such as Indian Oil and Hindustan Petroleum.

• 

  Shiprocket

  Jul 2020 - Jan 2022

  Key accounts

  - Manage day-to-day interaction with e-commerce SMEs regarding their business requirements and queries while taking care of top escalations, ensuring client satisfaction.- Responsible to drive pick-up performances and ensuring high delivery percentages.- Analyzing various data sets of clients to identify the scope of improvement and suggesting methods to enhance first-mile and last-mile performance.

• 

  Shipbob, inc.

  Jan 2022 - now

  Merchant success