Experience

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  Currys plc

  Sept 2008 - Nov 2011

  Sales service advisor

  📌 Key ContributionDelivered excellent customer service by identifying needs and recommending suitable products.Achieved and exceeded sales targets through upselling and cross-selling techniques.Provided advice on electronics and technology, simplifying complex product features for customers.Assisted with after-sales services, including warranties and resolving customer queries.Maintained store standards through effective visual merchandising and teamwork.

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  Omniserv ltd.

  Aug 2011 - Apr 2014

  Passenger experience specialist

  Supported passengers through immigration and security processes, ensuring compliance with airport regulations and a seamless travel experience.Assisted with troubleshooting complex passenger situations, such as travel document issues, security queries, and special assistance needs.Worked closely with immigration and security teams to streamline operations and improve passenger flow during peak hours.Monitored compliance with airport policies and international travel standards to uphold safety and security requirements.Proactively identified opportunities to enhance the passenger experience, including providing clear instructions, reducing waiting times, and resolving concerns promptly.Maintained professionalism and composure in a fast-paced, high-pressure environment, ensuring passenger satisfaction. Show less

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  Emirates

  Apr 2014 - Aug 2015

  Check agent

  Assisted passengers during the check-in process, ensuring accurate documentation, baggage handling, and seating arrangements.Verified travel documents, including passports, visas, and boarding passes, in compliance with international travel regulations.Provided exceptional customer service by addressing passenger queries and resolving issues related to ticketing, baggage, and seating preferences.Coordinated with ground staff and flight crews to ensure smooth boarding operations and timely flight departures.Offered support for passengers requiring special assistance, including families, elderly travelers, and those with reduced mobility.Maintained a professional demeanor in a fast-paced environment, managing large volumes of passengers efficiently. Show less

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  Heathrow

  Oct 2017 - Aug 2018

  Operational support officer

  Monitored and optimized passenger flow through security checkpoints, ensuring compliance with airport safety protocols and minimizing delays.Collaborated with cross-functional teams, including security personnel and customer service agents, to resolve operational bottlenecks and improve processes.Analyzed daily operational data to identify trends and suggest improvements for workflow efficiency and passenger satisfaction.Documented and reported incidents or operational challenges to management, providing actionable insights for process enhancements.Supported the implementation of new security procedures by testing processes, gathering feedback from stakeholders, and providing recommendations.Maintained a high level of attention to detail to ensure adherence to aviation security standards and regulatory requirements. Show less

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  Zebel bespoke

  Sept 2018 - Jul 2019

  Project support coordinator

  📌 Key Contributions:Managed project timelines, stakeholder communication, and risk management.Developed status reports, ensuring transparency and alignment with business objectives.Provided administrative and logistical support for project execution.Successfully coordinated cross-functional teams, ensuring timely project completion.

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  Smsuk ltd

  Apr 2021 - Dec 2023

  📌 Key Contributions:Conducted business process gap analysis and identified workflow improvements.Developed business cases and feasibility reports for process enhancements.Led stakeholder engagement meetings to align business goals with technical solutions.Managed workflow automation, increasing efficiency by 15%. 📌 Key Contributions:Assisted in requirements gathering, data analysis, and reporting, improving forecasting accuracy.Participated in stakeholder workshops, ensuring business needs were properly documented.Supported the development and rollout of process automation strategies.Enhanced reporting efficiency by 15%, leading to improved business decision-making.

  • Business Process Analyst

    Mar 2023 - Dec 2023

  • Junior Business Analyst

    Apr 2021 - Feb 2023
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  Robson moore

  Feb 2024 - Jul 2024

  Crm business analyst

  📌 Key Contributions:Led a CRM transformation project, streamlining business operations and enhancing customer engagement.Gathered and analyzed business requirements, ensuring alignment with stakeholder needs.Implemented Power BI dashboards, providing real-time analytics for decision-making.Managed user acceptance testing (UAT) and post-implementation support.Improved CRM functionality, increasing adoption rates and efficiency by 20%.