Experience

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  Camping résidence des campeurs *****

  Jun 2014 - Aug 2014

  Lifeguard

  5 stars International camping

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  Cha yuan

  Dec 2014 - Jan 2015

  Sales intern

  Tea shop specialist

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  Jacqueline riu

  Jun 2015 - Aug 2015

  Sales employee

  Clothing shop

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  Tenerife top training

  Jan 2016 - Jul 2016

  Reception and international gym bar intern

  - Six months internship as a receptionist at Tenerife Top Training- international Sports Centre based in Tenerife, Canaries Island. - Managed the teams and customers arrivals and departures, processed reservations both on the phone and in the reception, and I guide visited people around the centre. - Improvement of my English but mostly Spanish skills and vocabulary

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  Mercure hotel pont d'avignon 4*

  Sept 2016 - Oct 2016

  4 stars hotel waitress

  - Pre-university job, before starting my Master's degree-Become a head waitress in a 4 star hotel- Organising conference rooms, prepare a welcome box in the rooms (teas, coffees and extras), prepare the tables, the all-you-can-eat buffet and the bar for breakfast, be at the bar, be a waitress for breakfasts and dinners, bring meals in rooms according to the customers' demand.

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  Provence reservation

  Mar 2017 - Aug 2017

  Travel consultant within the incoming department - internship

  - Intern as a Travel Consulant at Provence Reservation. - Company that offers sightseeing tour agency that is at the same time a travel agency and a service provider agency. - 6 months job at the incoming department and my missions were: translating and developing the new website, creating tourism products, being in touch with clients (mainly in B to B), drawing up tailor-made estimates and programs.

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  Association actes

  Oct 2017 - Feb 2018

  Project manager for the annual gala for tourism students at the university

  6th edition of the Gala for Student in Tourism at the University of Avignon- In team with two of other students of the Master's degree in International Business and Tourism - In charge of the organization of the Gala: CO-funding, meeting with professional from touristic companies in the region, finding room, food, organizing the diplomas reward, invitation, tombola etc ...

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  Barrière

  Apr 2018 - Oct 2018

  Sales assistant - internship

  - Sales Assistance within the Deauville Resort's operational pole of the commercial team, composed of 3 luxury hotels, 2 golfs, 1 casino and 3 spas- In charge of designed quote (tariff) proposals, negotiation with clients, followed by a personalised assistant from the creation of the contract until the end of the event, mainly for French companies and International ones .

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  Walk inn

  Nov 2018 - Apr 2019

  Assistant product manager

  - In charge of reservations management alongside providers for organised trips to Madeira, Cape Verde and Azores.- Worked directly with the Tour Operators and Providers on the spot.My daily routine at work is:- Creation of tourist itineranies on the 3 destinations- RoadBooks preparation- Control and cleaning of hiking waypoints

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  Britannia study hotel

  Aug 2019 - Mar 2021

  Reservations sales coordinator

  In charge of student accommodation and groupsCheck and input in reservation system as required all OTA bookingsCheck all yield room rates are set and adjusted accordinglyManage all group bookings, issuing contracts and collecting payments in advance of arrivalManage the no-show process and see that bookings are chargedWorking with Guest Centrix system, Sage Pay, OTA Input all school lists and manage allotment levelsDealing with all the OTA invoicesOperational point of contact for all key accountsActively look for new business and ways to increase revenuePrepare revenue reports for GMReceptionConduct client show around of the hotelMonitor town events to maximise revenue on these datesSocial Media for the hotelReconcile payments Show less

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  Bupa global

  Mar 2021 - now

  - Retention Advisor part of the Bupa Global Broker Indi retention team based in our Brighton office - Proactively manage a portfolio of existing health insurance plans for intermediary International businesses. - Building meaningful relationships both internally and externally.- Manage all aspects of the renewal accounts assigned, including retention, renewal, expansion, pricing discussion and debt management.- Planning and prioritising of workloads to ensure e-mail and telephone service level agreements are achieved in line with the customer expectations.- Part of the CX (Customer Experience) project Show less

  • SME Account Manager

    Dec 2024 - now

  • Global Intermediary Retention Sales Advisor

    Mar 2021 - now