Experience

• 

  Detec engineering and technologies

  May 2008 - Oct 2008

  Assistant engineer

  Responsibilities And Achievements:•Leading four CM teams and Two PM teams for Banglalink Operation & Maintenance Project (Mymensingh Project) over 141 sites.•Site & Team coordination.•Ensure the entire document and update is according to visit and TT schedule. •Operation and maintenance of BTS and Microwave link.•Fault identification & rectification of SIEMENS BTS.•Fault identification & rectification of SIEMENS Link (SRAL-XD) (IDU & ODU).•Fault identification & rectification of NEC Link (IDU & ODU).•Fault identification & rectification of ELTEK, EMERSON, Saft Power System rectifier.•Link re-routing, DDF fault identification and rectification.•All kind of Power fault identification and rectification.•Generator fault identification and rectification.•PCM analyze by BER Tester.•VSWR measure by site master for VSWR alarm.•Preventive maintenance of BTS, Microwave link.•Different alarm Monitoring of SIEMENS Link & NEC Link. Show less

• 

  Relacom bangladesh ltd

  Oct 2008 - May 2009

  Field supervisor (itc)

  Responsibilities And Achievements:•Microwave Hardware Installation, Commissioning, Alignment and Supervision for Banglalink.•PNMS work for Banglalink on NEC Equipment.•PCM check by Sunlit BER Tester.•Lead the Team roll out activities.•Integrate and link establishes almost 55.•Prepare PAT document.•NEC Link (PDH & SDH) and Commissioning ( NEC Passolink, NEC Passolink MX, NEC Passolink NEO, NEC Passolink NEO Compact).•Fault identification & rectification of NEC Link (IDU & ODU).•Site Survey for Aktel project. Show less

• 

  Banglalink

  May 2009 - Dec 2014

  •Site (Flexi, Gemini, Siemens), BSC Card (PCU, TCSM, STMU, BCSU, ET etc), TRAU etc commissioning at BSC•Software up gradation of Flexi BSC (RG20 S15 MP1.0, MP2, MP4, MP5.0-1), Different module installation in Flexi BSC, CD/MP update using HIT, Software/ module up gradation different BSC card.•Software up gradation of Flexi/Multi Radio/Gemini/Siemens BTS etc,•Solving customer complaints due to BSS network faults.•License & Feature activate in BSC, Support for Alarm handling and BTS remote configuration through NetAct & RC Server.•1st level troubleshooting of NetAct server.•KPI analysis through NetAct in case of BSS problem and solve the related problems within SLA.•Flexi/Gemini/MultiRadio Site Re-homing through Rehosting tools.•2nd level BSS support & Roll-out support.•Flexi BSC Black box, Computer, MML log and Siemens SBS log analysis as a part of advanced fault analysis procedure. Show less •WO execution (FP, OPTIM, BSSP), Re-homing, BSC migration, Network Integration and Configuration.•Roll-out support, BSS support and Vendor support.•Site, TRAU, TCSM etc commissioning at BSC.•Software up gradation of different BSC card, Site etc.•Carry out regular Health check of BSS Network Elements & OSS (BSC, BTS, NetAct server etc).•Troubleshoot BSC, TCSM/TC/TRAU, BTS & OSS server related problems.•Analyze any problem in CORE BSS and solve that within shortest possible time.•Dealing with vendors for equipment under warranty issues and Trouble tickets. Show less

  • OMC BSS Engineer

    Jul 2013 - Dec 2014

  • OMC BSS Associate Engineer

    Sept 2011 - Jun 2013

  • BSS Associate Engineer

    Jan 2011 - Sept 2011

  • BSS Junior Engineer

    May 2009 - Jan 2011
• 

  Nokia

  Jan 2015 - Jul 2019

  • L1 Support Engineer as CSC (Customer Support Centre)• Acts as first point of contact for customer, receives and validates the case Performs case troubleshooting independently• Troubleshooting for 2G BSC (Flexi BSC, mcBSC), 3G RNC (mcRNC), 2G BTS (Flexi, Multiradio, Multiradio 10), 3G Node B (MultiRadio, Multi radio 10)• Defines tests and delivers resolutions• Provides workaround or solves the case through Knowledge Re-Use• Supports implementation of preventive proposals• Dispatches the case to TSC• Manages customer communication on case level through the case lifecycle• SW maintenance activities, installation & test of technical/change notes• End to End (CSC-TSC-RND) case communication• Works on EMC Front End as Emergency Support Engineer (ESE)• Receives the EME case, assess severity and collects information and symptoms needed for technical analyses and activating emergency engineer on duty Rota• Leads the e2e restoration activities during EME• Reports the EME incident progress throughout the case lifecycle• Ensures the EME case data and reporting quality• Provides information for RCA/ preventive analysis purposes for EME case• On-line SW/network update & upgrades support for project• Network audit, & health check, Remote & onsite technical support for customer• Site configuration database preparation.• Provide remote support for Installation, Commissioning, Integration & troubleshooting.• Acceptance & functionality test according to project contract.• Information sharing, internal training & competence transfer to the customer & team. Show less

  • Senior RAN Engineer

    Jul 2017 - Jul 2019

  • RAN Engineer

    Jan 2015 - Jun 2017
• 

  Banglalink

  Jul 2019 - Feb 2023

  Integrated network lead engineer

  1. Managing Nokia network 2. Leading team 3. L2 support for troubleshooting 4. Feature trail 5. Planning & Dimensioning6. SRAN, mcBSC, mcRNC, OMS, Netact, NPM Troubleshooting 7. RAN Configuration8. Vendor management

• 

  Nokia

  Mar 2023 - now

  Technical manager

  1. Leading Technical RAN & OSS team2. Customer Management3. Managing different projects (software/hardware upgrades/updates, change deliveries etc) across multiple technology areas.4. Project plans, and fault reports based on thorough troubleshooting and analysis of test results.5. Problem-solving and crisis management skills by effectively managing both internal and external technical escalations for technical requests, emergency cases, and outages.