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Bikash Tiwary

Bikash Tiwary

Customer Service Representative

location of Bikash TiwaryChennai, Tamil Nadu, India

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  • Timeline

  • About me

    Support Engineer

  • Education

    • Dr M G R Educational and Research Institute

      2009 - 2013
      Bachelor of Technology Electronic&instruments A

      My name is Bikash Kumar and i am BTech graduate in electronic and instrumentation stream. apart from BTech I have done ITI in mechanic diesel. During studying I have done internship in BSNL and Durgapur Power Plant. I have worked for some MNC companies like BPO and Bank Sector and my overall experience is 1yr and 07 months. I am proficient in three languages (English, Hindi and Bengali). I have basic knowledge in Networking and Troubleshooting.

  • Experience

    • Inthree Access Services Pvt Ltd

      Dec 2018 - Jun 2019
      Customer Service Representative

      customer service and satisfaction

    • Karvy Data Management Services Limited.

      Jul 2019 - May 2020
      Phone Banking Officer

      Handling Inbound calls and assisting clients globally related to their savings and current bank account. And assist with the banking products

    • CaddyCode Solutions

      Aug 2021 - May 2023
      Product Support Specialist

      I was working in Caddy code solutions as a Product Support Executive I was handling Emails, phone, and chat to assist the client with their concern, question, and queries.I was providing assistance with Product bug issues and support. Providing L1 Support (Accounting and integration, Automation, Payment gateway and Integration, Gate Access integration, Website integration and Tenant portal related bugs)Providing assistance with the client queries, Creating Jira tickets to escalate the client queries to provide Permanent fixes and assigning to the Developers to get the issues fixed database and programming level.Attending Daily scrum meeting providing the daily client concerns and scenarios. Discussing on the Temporary and permanent fixProviding information for releases and feature enhancement.Following on the Jira tickets status and informed the client as per the status. Show less

    • Adecco

      May 2023 - Apr 2024
      Technical Support Specialist

      I was working in Adecco as a Technical Support Specialist Handling Emails, phone, and chat to assist the client with their concern, question, and queries.I was providing assistance with Product/software bug issues or any concerns related to the product and application.Providing L1 Support (Accounting software integration and bugs, Automation, Payment gateways integration and issues, Gate Access support, Website integration and Tenant portal related bugs), API integration, invoices and payments Customization, Website and tenant portal Customization, Email templates and Twilio supportProviding assistance with the client queries, Creating Jira tickets to escalate the client queries to provide Permanent fixes and assigning to the Developers to get the issues fixed database and programming level.Attending Daily scrum meeting providing the daily client concerns and scenarios. Discussing on the Temporary and permanent fixProviding information for releases and feature enhancement.Following on the Jira tickets status and informed the client as per the status Show less

  • Licenses & Certifications

    • BSNL

      BSNL LTD
      Jan 2015

    • Durgapur Steel Plant

      Steel Authority of India Limited
      Jul 2011