Experience

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  日勝生加賀屋國際溫泉飯店股份有限公司 (radium kagaya international hotel)

  Dec 2012 - Jun 2013

  Part-time assistant in human resources department

  Coordinated the completion of daily tasks in HR department with other HR specialists.• Assisted HR specialists in the completion of daily tasks, such as scheduling interviews with candidates, keeping internal bulletin board with updated information to facilitate internal communications, and managing employee files.• Assisted other departments, such as F&B services, Culinary and Housekeeping, with their daily routines when encountering short-personnel issues.

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  The republic of china army

  Aug 2013 - Jul 2014

  Company chief counselor (rank: second lieutenant)

  Ministered soldiers' psychological needs and kept up their morale.• Ministered soldiers’ psychological needs and morale by reviewing soldiers’ weekly journal and conducting one-on-one consultation if required.• Facilitated the weekly political warfare education course.• Worked as the third in command in the company.

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  Hotel vatel

  Sept 2015 - Apr 2016

  Student intern

  Cross Training in F&B service, Kitchen, Pastry, Housekeeping, and Front Desk.

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  Auberge de la crochetta

  May 2016 - Nov 2016

  Management trainee - f&b service

  In charge of the entire service operations, daily cash and credit control, merchandise orders, managing the stocks and inventories in the restaurant.•Ensured high guest satisfaction throughout the entire food and beverage service operations.• Managed inventory orders and handled daily cash/credit control.• Worked closely with colleagues in a supportive and flexible manner, focusing on the overall success of the restaurant and guest satisfaction.

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  Jw marriott marquis hotel dubai

  May 2017 - Oct 2017

  Human resources intern

  Assisted all the tasks in HR Services/Operations Team and cross exposed to Recruitment tasks in the HR Department serving 1600 associates in the hotel.• Provided excellent employee service and acted as a point of contact for employees who need assistance regarding HR policies and procedures.• Ensured that employee inquiries were answered and/or properly routed in a timely manner.• Provided administrative supports to all functions within the HR department.

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  Jw marriott marquis hotel dubai

  Apr 2018 - Oct 2019

  Human resources coordinator

  Assisted all the daily tasks in HR Services/Operations Team from onboarding until separation in HR Department serving 1500 associates in the hotel.• Provided supports with new hire orientation from pre- to post-arrival arrangements and trainings. • Processed varieties of employment related paperwork, including new hire documents, employee status change and database updates.• Organized, maintained and updated employee files.• Generated reports as applicable and assigned from the database, and addressed queries.• Provided official employment letters upon request.• Handled employee and payroll information, and ensured confidentiality and security of information.• Supported in organizing and preparing employee relations and engagement activities.• Attended investigatory meetings and provided administrative supports by taking meeting minutes.• Processed separation, termination and exit formalities. Show less

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  Msc cruises

  Nov 2019 - Mar 2020

  Human resources officer

  In charge of HR functions on every ship in collaborating with shoreside HR departments. Worked as a strategic partner to the shipboard management by providing HR direction and guidance on all crew related issues, such as IPM, training, hospitality and engagement, crew wellbeing, crew complaints and disciplinary actions.• Supported shoreside and shipboard training initiatives, such as executing orientation trainings, supervising the e-learning courses, educating managers on changes, and supporting changes.• Proactively drove positive employee relations and engagement by organizing crew welfare committee, employee engagement activities and Employee of the Month recognitions. • Handled performance management and career development by supervising the performance evaluations, coaching management, and providing advices based on company’s policies and procedures.• Conducted initial investigations into allegations of violations of company’s HR policies and/or Maritime Labour Convention to ensure fair treatments to all crew.• Collaborated with Staff Captain to ensure the proper application of shipboard disciplinary process. Show less

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  Intercontinental doha the city

  Jul 2021 - Feb 2022

  Human resources executive

  In charge of complete recruitment and onboarding process and supporting all HR related tasks.

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  Delta hotels by marriott

  Feb 2022 - Sept 2023

  Managed onboarding, orientation trainings, brand standard trainings, and other HR related tasks (Payroll, Employee Relations and Wellness) in a hotel pre-opening project which opens 4 hotels in Qatar.

  • Assistant Human Resources Manager

    May 2023 - Sept 2023

  • Human Resources Supervisor (Pre-Opening)

    Feb 2022 - Apr 2023
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  Msc cruises

  Nov 2023 - now

  Learning & development manager

  • A strategic learning partner for the shipboard leadership team by conducting training needs analysis, identifying performance gaps and providing recommendations for learning solutions.• Collaborating with shoreside L&D department to implement new L&D initiatives onboard each vessel and assisting in developing new training materials (i.e.Chinese Culture Awareness Training).• Planning shipboard Monthly Training Calendar and conducting all orientation, hospitality and compliance related face-to-face trainings onboard.• Ensuring shipboard completion of all e-learning courses in compliance with authority and company regulations. Show less