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Shuja Shafi Shah

Shuja shafi shah

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location of Shuja Shafi ShahSrinagar, Jammu & Kashmir, India
Phone number of Shuja Shafi Shah+91 xxxx xxxxx
Followers of Shuja Shafi Shah422 followers

  • Timeline

    Jan 2011 - Sept 2011

    Technical Service Engineer L1

    Cognizant
    Oct 2011 - Aug 2014

    Technical Service Desk Engineer L2

    HP
    Sept 2014 - Apr 2016

    Associate IT Consultant

    ITC Infotech
    Current Company
    May 2016 - now

    Professional 1 Application engineer "Russian Language Specialist"

    DXC Technology

  • Skills

    Active directory
    Technical support
    Windows
    Citrix
    Java
    Requirements analysis
    Troubleshooting
    Management
    Incident management
    Team management
    Operating systems
    Technical recruiting
    Talent acquisition
    Recruiting
    Itil
    Software documentation
    It recruitment
    Flex plm
    Windchill
    It service management
    Team building
    Team leadership
    Foreign languages
    Language services
    Russian to english
    Lean six sigma
    Quality management

  • About me

    Experienced Application Engineer with a demonstrated history of working in the information technology and services industry. Skilled in Quality Management, IT Service Management, Team Building, Technical Recruiting, and Lean Six Sigma. Strong information technology professional with a ITIL V3 Foundation in IT Management focused in IT Management from EXIN ITIL.

  • Education

    • Standard public school

      -

    • Standard public school

      -

    • Exin itil

      2012 - 2012
      Itil v3 foundation in it management it management grade a with 98%

      ITIL Certified in december 2012.

    • Belarusian national technical university

      2008 - 2009
      Masters of engineering information systems & technology a

    • Belarusian national technical university

      2004 - 2008
      Bachelor of engineering information systems & technology

  • Experience

    • Cognizant

      Jan 2011 - Sept 2011
      Technical service engineer l1

    • Hp

      Oct 2011 - Aug 2014
      Technical service desk engineer l2

      * Managing over 3000 users of Societe Generale Global Solutions Pvt Ltd as an End User Support Engineer.* Conducting backend configuration & troubleshooting;Role and Responsibilities:• Windows Support, • Managing Active Directory• Applications and Software support to End User• Cisco IP Phone configuration.• Remote Support and Troubleshooting.• Network Troubleshooting.• Trouble shooting virtual Machines.• Outlook mail Client 2007 support and troubleshooting.• Maintain the SLA to provide the quality services.• Taking ownership of the calls and provide the solutions.• Ticket auditing.• Documenting the process flow followed by the team.• Creating, Managing and Administering Active Directory (AD) Objects.• Work with Citrix, publish, unpublished applications, killing the session and managing Terminal Server profile.• Troubleshooting Citrix Slow Performance Issues and Client Drive Mapping. Show less

    • Itc infotech

      Sept 2014 - Apr 2016
      Associate it consultant

      Project #1 ITC InfoTech India LTD.Title: Flex PLM Support.Client: LEVI’SOperating System: Windows 2003/2007/XP/MacTools: ServiceNow (Incident Management)Team Size: 22Role: Team LeadDesignation: Associate IT ConsultantPeriod: Sep 2014 – Feb 2015Conducting backend configuration of FlexPLM & troubleshooting;--------------------------------------------------------------------------------------------------------------------Project #2 ITC InfoTech India LTD.Title: Flex PLM Support. Client: CARTER’SOperating System: Windows 2003/2007/XP/MacTools: AdiTaas & Cherwellondemand (Incident Management Ticketing tool)Team Size: 15Role: Team LeadDesignation: Associate IT ConsultantPeriod: March 2015 – April 2016Conducting backend configuration of FlexPLM & troubleshooting; Show less

    • Dxc technology

      May 2016 - now
      Professional 1 application engineer "russian language specialist"

  • Licenses & Certifications

    • Lean six sigma green belt

      Tüv süd south asia
      Aug 2016
      View certificate certificate

    • Itil

      Exin
      Dec 2012