Experience

• 

  Urząd gminy

  Dec 2009 - Oct 2013

  Informatyk

  IT Specialist

• 

  Redcoon poland / media-saturn group

  Nov 2013 - Jan 2015

  Informatyk

  IT support specialist

• 

  Homesquare sp. z o.o.

  Feb 2015 - Nov 2015

  Specjalista ds. informatyki i architektury systemu
• 

  Spx flow, inc.

  Nov 2015 - Apr 2023

  • Established and maintained an effective system of communication between IT and the local businesses• Resolved conflicts with customers and Service Delivery resources regarding service requests and incidents• Supervised a team of IT specialists in the region to deliver KPIs and projects (permanent and contractors) – recruitment included• Managed relationships with external vendors (global Dell contract, mobile and internet providers, regional Konica Minolta)• Escalated incidents to the appropriate Service Operations resources and business leaders in accordance with established procedures• Contributed to the analysis, testing or validation of new technologies, products or Services – set up equipment standards for the organization,• Worked with the global Service Delivery team to develop, maintain and implement wide desktop policies and procedures• Aligned with global standards the proper execution of procurement processes• Executed project objectives in line with project charter in terms of quality, time and cost (Global PC Refresh, regional MFD refresh, regional mobile contracts)• Proactively identified cost-saving opportunities and executed centrally-established cost savings targets• Contributed to budget planning Show less • Assisted the Service Desk resources with incidents, requests, and coached, mentored and trained as necessary• Constantly reviewed Service Delivery reports and metrics, and made recommendations or initiated procedures to ensure that appropriate measures are taken to correct unsatisfactory results• Worked closely with respective Business Relationship Managers for escalations and customer service complaints/concerns• Supported end-user computing equipment, such as desktop/laptop hardware, software, mobile devices and peripherals, incidents/requests ensured that Service Delivery objectives, customer service and ticket/analyst metrics are achieved• Managed a team of contractors to provide ad hoc on-site support• Consolidated, standardized and implemented global Service Delivery policies and procedures Show less • Provisioned and maintained all end-user computing equipment, such as desktop/laptop hardware, software, mobile devices and peripherals in accordance with IT operations policy and procedures• Assisted in the training of end users on desktop productivity software and other applications in accordance with IT operations policy and procedures• Escalated incidents to the appropriate IT operations resources in accordance with established procedures• Monitored open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements• Communicated prompt and accurate status of assigned incidents, requests, and project work to IT operations management in accordance with procedure• Identified, researched and assisted with implementation of new technologies in accordance with IT operations policy and procedures• Maintained inventory and ordered end-user hardware, software, services, and peripherals in accordance to purchasing policies Show less

  • EMEA Manager - End User Computing

    Mar 2020 - Apr 2023

  • IT Help Desk Supervisor

    Nov 2018 - Feb 2020

  • Senior IT Specialist

    Jul 2018 - Oct 2018

  • Technical Support Specialist

    Nov 2015 - Jun 2018
• 

  Arkema

  Apr 2023 - now

  Regional information technology manager