Experience

• 

  Trimax it infrastructure & services ltd

  Apr 2011 - Feb 2012

  Facility management engineer

  • Looking after Lease line connection of Various Government, Semi Government & private offices.• Need to visit customer’s site on call to resolve the WAN issues with the help of Bharat Sansar Nigam Limited.• Need to install and configure Router & switches for new installation and also resolved issues for running connection.• Installation & configuration of Video conference devices like CISCO, POLYCOM also troubleshoot the running devices problem.• Software installation in desktop & server with hardware up gradation. Show less

• 

  Mott-macdonald india private limited

  Mar 2012 - Oct 2012

  Network administrator

  Provided comprehensive support for IT devices including desktops, printers, scanners, UPS, local area networks (LAN), wide area networks (WAN), ICT labs, projectors, IP cameras, access points, routers, and switches.Maintained and managed IT product inventories with proper marking.Arranged and facilitated video conferencing and VOIP devices.Ensured the smooth operation of ICT classes by overseeing the ICT lab.Coordinated with BSNL for WAN connectivity.Performed software installation, configuration, and network security management. Show less

• 

  Terabyte solutions

  Nov 2012 - Jan 2020

  Team Leadership: Led the team by managing and motivating members, conducting meetings, performing reviews, coaching, and recruiting new team members.Service Management: Ensured services met client expectations and SLAs, resolved issues, and improved processes.Client Relations: Acted as the main point of contact for clients, addressing concerns and maintaining strong relationships.Process Improvement: Identified and implemented enhancements, tracked performance, and maintained documentation.Project Management: Planned and executed projects, managing budgets, timelines, and resources.Compliance: Ensured compliance by following company policies and regulations and mitigating risks Show less Looking after annual maintenance contract whether all problems are resolving by our company's end or not. Solving customer's issues with proper documentation & time management. New Lan setup with proper diagram, WAN setup, IP camera setup, Video conference installation & configuration, Router & switch installation with proper network design based on customer's requirement. Needs to meet customer for understanding their need then prepare the quotation as per the BOQ, then get the best price from Distributors then submit the quotation. Managing manpower to setup new installation with the proper technical guide.Right now my company's customers are Nationalize Bank, Indian government offices & private companies, Schools, Hospitals etc............. Show less

  • Service Delivery Manager

    Apr 2016 - Jan 2020

  • Network Administrator

    Nov 2012 - Apr 2016
• 

  Tech hub networking installation llc

  Jan 2021 - Mar 2021

  Technical officer

  Worked on a project of 700 Nos. of CCTV cameras and networking setup.

• 

  Digital workspaces

  Mar 2021 - Nov 2022

  Information technology support engineer

  • Work with a team of engineers & resolve assigned tickets by visiting users in the office.• End-user support onsite or remote.• Works with the Service Desk team to set SLA criteria for the availability and performance of the IT infrastructure.• Setting up and configuring new laptops and desktops Install authorized software, Ensure security and upgrades areapplied and kept up to date on desktops and laptops, Antivirus installation, and maintenance.• Expertise to troubleshoot MS Windows & Mac operating systems-related issues.• Excellent knowledge of the administration of MS Office 365 and MS Exchange products.• Strong troubleshooting knowledge of Outlook, G SUIT.• Hands-on troubleshooting knowledge of LAN/WAN issues.• Ability to install/configure & troubleshoot various types of printers.• Responsible for PCs, Printers, Servers, VOIP telephones, and related equipment (monitor, keyboard, mouse, system peripherals, etc)• Hands-on working Knowledge on active directory, DNS / DHCP / GP /OU.• Responsible for day-to-day system administration, including management of internal network, VPN, Microsoft Active Directory (AD) and system backups.• Keep inventory of all IT equipment, software, and license users. Show less

• 

  Cubezix technologies - it solutions, services & support

  Dec 2022 - now

  Information technology engineer

  Proficiently analyzed and continuously monitored both hardware and software components, demonstrating a consistent ability to identify and resolve complex technical issues promptly.• Leveraged extensive knowledge of IT infrastructure to enhance end-user experiences, offering comprehensive technical support and assistance in resolving intricate technical challenges.• Managed and supervised the Systems Help Desk, proficiently utilizing ManageEngine ServiceDesk Plus to streamline support processes, ensuring effective user assistance.• Devised and executed strategic initiatives to maintain seamless operations with minimal downtime, enhancing overall system performance.• Assumed responsibility for meticulously maintaining compliance reports, encompassing Anti-Virus assessments, hardware and software license management, data backup protocols, preventive maintenance schedules, and Annual Maintenance Contracts (AMC).• Monitoring of all installed systems and infrastructure, ensuring peak performance and reliability.• Spearheaded the development and implementation of innovative solutions while fortifying the resilience of the existing IT environment.• Executed routine preventive maintenance activities to ensure system reliability and optimize performance.• Authored and maintained custom scripts to automate tasks, increasing system efficiency and reducing manual intervention.• Provided comprehensive technical documentation and conducted user training, empowering individuals to utilize hardware and software resources proficiently.• Managed IT assets and inventory, ensuring precise asset management and resource allocation. Show less

• 

  Boston scientific

  Jul 2023 - now

  It consultant