Experience

• 

  O.w. ekoland (holliday resort)

  Sept 2011 - Sept 2012

  Marketing and advertising specialist, hotel receptionist

  Planning methods of promotion, designing flyers and website, conducting market research,supervision of the hotel reception, booking service, financial accounting and reporting daily revenue, contacts with suppliers of food products, ordering and delivery control, scheduling and supervision of personnel.

• 

  Pphu elta sp. z o.o.

  Sept 2012 - Jan 2013

  Sales menager

  direct sales, customer acquisition, trade negotiations, comprehensive development tenders and contracts, identification and assessment of new product marketing opportunities, monitoring and analysis of market data, reporting and monitoring of sales across the country, organizing presentations and tenders, representation of the company at trade fairs.

• 

  99p stores ltd

  Mar 2013 - Sept 2014

  General store assistant, visual merchandise assistant

  While working as a GSA I was responsible about cashier duties, customer service, delivery service, looking after own section in a store and warehouse.Except that, I have worked as a visual merchandiser in the newly-opened stores in our chain stores. As a merchandiser I was is responsible for creating and sustaining a visually appealing store, creating customer delight. That mean - Walking the customer experience daily, Overseeing the implementation of all new visual plans, Using individual creative flair to present products and displays at their best, Able to understand space and use it to the best of it's ability * Understanding and interpretation of planograms. Show less

• 

  Aldi uk & ireland

  Sept 2014 - Feb 2015

  Store assistant

  Operating tills/ Stock management/ Visual merchandising /Checking deliveries / Customer interaction/ Giving product advice/ Health & Safety procedures/ Responsible for delivering a friendly service, smiling, greeting and making eye contact with every customer that comes to the store. Playing an active role in providing a positive customer experience and driving sales. Duties: Supporting the store team and manager to increase revenue streams and profit targets. Providing a friendly and helpful service to customers. Maintaining high standards of presentation and cleanliness across the store. Demonstrating good product knowledge to customers on key promotions and offers. Providing cover in other areas during periods of holidays and sickness. Approaching customers that may require assistance if you are on the shop floor. Carrying out stock replenishment. Show less

• 

  Hotel **** koronny

  Mar 2015 - Jun 2016

  Front office assistant, group reservations agent

  Sprawna, profesjonalna i życzliwa obsługa gości indywidualnych i grup wycieczkowych.Osobista i telefoniczna obsługa zapytań ofertowych.Bieżąca sprzedaż miejsc noclegowych i obsługa rezerwacji telefonicznych i przez GDS.Pełen check-in i check-out.Współpraca z innymi działami w hotelu - służba pięter, restauracja.Prowadzenie dokumentacji i archiwum recepcji.Obsługa rezerwacji grupowych - polskich i zagranicznych. Tworzenie ofert wycieczek fakultatywnych.As a Hotel Receptionist I am responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction.I am trying to build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.I am making a deal with guest requests to ensure a comfortable and pleasant stay.I am assisting in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.I am be responsible for accurate and efficient accounts and guest billing processes.I am responsible of general office duties, including correspondence, emails, filing andswitchboard, to ensure the smooth running of the reception area.I am managing all routes of reservations to ensure that room bookings are made and recorded accurately.I try to keep up to date with room prices and special offers to provide accurate informationto guests.I am responsible of administer the general petty cash system and float in an accurate manner. Show less

• 

  Portal o bezpieczeństwie dzieci www.safethansorry.pl

  Sept 2021 - now

  Co-founder