Experience

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  Mississippi river transmission corporation

  Jan 1990 - Jan 1996

  Sr. business administration rep / planning analyst / risk management administrator

  SENIOR BUSINESS ADMINISTRATOR• Promoted into newly formed transmission services group when deregulation changed the company’s fundamental role in the market. Along with other team members, developed departmental procedures and strategy.• User liaison in planning sessions for development of in-house AS/400 computer applications.• Provided high-level customer support, working directly with 150+ municipal and industrial clients.• Designed and created presentation materials used in customer meetings and industry conferences.• Proofed and edited corporate newsmagazine and publications as an advisor to editor.PLANNING ANALYST• Performed general and statistical research assignments; provided written analyses used by senior management to make strategic decisions.• Designed and created presentation materials used in management and board meetings.RISK MANAGEMENT ADMINISTRATOR• Researched federal, state and industry publications for new legislation impacting safety and environmental areas; provided briefings to management.• Redesigned company operations, policies and procedures manual, and assisted in creation of company facilities manual. Show less

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  Self-employed

  Jan 1996 - Jan 1997

  Freelance editor

  • Edited and formatted documents online for publisher of technical books. Coordinated all revisions and reformatting directly with authors. Transmitted original and edited chapters to publisher electronically.• Edited feasibility study for international construction project. Study was prepared by engineering consulting firm and presented to South American government leaders.

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  The may institute

  Jan 1997 - Jan 1999

  Business analyst

  • Responsible for corporate fleet database, including new and leased vehicles, accident reporting and service scheduling.• Assisted with daily scheduling and work assignments for facilities staff at all properties.• Provided daily updates to operations manager regarding staff scheduling, incidents and projects at all properties.

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  Infor

  Nov 1999 - Oct 2017

  Principal product support analyst

  • Maintain expert knowledge of Infor/Infinium software applications, including Human Resources, Benefits Administration, Payroll, Self-Service for HCM, Training Administration and Query.• Analyze and troubleshoot critical issues customers experience with these applications, provide solutions, education and creative workarounds as needed.• Conduct internal product training to newer staff and external training to customers, both onsite and virtually.• Present educational sessions at corporate and customer conferences.• Assist internal pre-sales and consulting services groups by providing product demos when needed.• Verify and document reported and discovered defects to Development team; assist with QA testing of corrections, new programming and enhancements.• Act as liaison with technical writers and provide editorial input related to educational guides and release notes.• Write and edit documentation and create instructional videos to be included in corporate knowledgebase, used by internal staff and customer base. Content ranges from step-by-step operational instructions, tips & techniques, enhancement requests and creative/customized solutions.• Cover managerial duties when department head is away, including handling of escalations, communications with other departments, team scheduling.• Host weekly round table meeting with departmental colleagues to discuss and collaborate on current issues and challenges.• Mentor and cross-train coworkers when necessary and provide regular progress reports to department manager. Show less

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  Self-employed

  Nov 2017 - now

  Software consultant

  2022-2024- Oversaw User Acceptance Testing (UAT) cycles prior to transition from legacy ERP systems to UKG and Oracle cloud solutions. Transition affected 50,000+ managers and employees across 50+ properties.- Created test plans and test cases in Jira application for UAT, conducted training sessions and hosted tester touchpoint meetings.- Monitored progress, facilitated issue resolution, reported to corporate leadership on weekly status calls.- Provided support to business leaders after properties were live on new systems.2021- Processed payroll cycles for multiple gaming and hospitality employers using Infinium Payroll application, in coordination with finance executive at each property.- Transmitted ACH deposits and positive pay data to bank, monitored ACH issues, provided resolution to Payroll rep at each property.2017-2021- Assisted multi-state client with implementation of Infinium HR, Benefits and Payroll Self-Service application at corporate location and additional properties.- Worked directly with management to determine strategy and setup, including workflow routing for all transaction types.- Established controls and performed QA testing in coordination with HR and Payroll departments.- Provided formal training to department heads and users as needed.- Designed and created step-by-step user documentation for use by managers and employees. Show less