Experience

• 

  Applebee's

  Sept 2010 - Aug 2014

  • Server

    Sept 2012 - Aug 2014

  • Expeditor

    Dec 2011 - Aug 2014

  • Neighborhood Expert

    Jul 2011 - Aug 2014

  • Carside ToGo Specialist

    Jul 2011 - Aug 2014

  • Hostess

    Sept 2010 - Aug 2014
• 

  Wisconsin hospitality group

  Mar 2014 - Nov 2015

  • Coordinated group sales efforts for 83 Pizza Hut restaurants and 36 Applebee’s restaurants and managed a budget totaling over $200,000• Assisted in the organization and execution of annual charity golf outing in support of Children’s Hospital of Wisconsin• Increased annual pizza school lunch sales by over $200,000 by adding over 20 accounts• Assisted in defining strategy and execution plans with the Marketing Director with special attention to identifying new customers and developing efficient sales-building strategies• Tracked the financial performance and determined the ROI of all programs using multiple forms of data/analytics software• Planned, organized, and attended trade shows and sampling events to promote the businesses and build sales Show less • Assist with entering invoices and managing the marketing budget• Operate two large social media accounts, including holding contests, contacting winners, and running various applications• Assisted in the organization and execution of annual charity golf outing in support of Children’s Hospital of Wisconsin• Log, monitor, and assist with various Local Store Marketing and fundraising initiatives in the restaurants• Assist in brainstorming and implementing marketing campaigns to be carried out in the restaurants Show less

  • Group Sales Coordinator

    Jan 2015 - Nov 2015

  • Marketing Intern

    Mar 2014 - Jan 2015
• 

  Applebee's neighborhood grill + bar

  Nov 2015 - Apr 2017

  Associate manager

  • Assist with managing administration, budget, inventory, payroll, staff and vendors• Recruit, manage/select applicants through PeopleMatter, interview, hire, and train new employees, and manage the performance of current employees• Write schedules to properly staff restaurant while managing employee requests and availability• Provide customer support by managing complaints regarding service or food quality• Manage the daily operations of the restaurant as Kitchen Manager with focus on following brand standards and maintaining cleanliness and food safety Show less

• 

  Mr. brews taphouse

  Apr 2017 - Mar 2018

  Marketing coordinator

  • Assist with recruiting through various channels and interviewing qualified candidates • On-board and orientate new employees, implement training programs• Address employee relations issues and provide guidance regarding company policies and procedures• Respond to all guest complaints and inquiries, solving issues as they arrive and ensuring that superior customer service is always provided• Provide administrative support• Manage social media accounts for all corporate restaurants • Plan and oversee events at restaurants • Organize and execute annual charity golf outing • Maintain mutually beneficial relationships with beer vendors and breweries, leveraging buying power to obtain unique items, promotions, and special offers• Work directly with franchisees and General Managers to construct effective marketing strategies • Develop and oversee brand advertising through various media channels Show less

• 

  Versiti inc.

  Jul 2018 - May 2023

  - HR Operations – Trains and supervises team of HR Professionals. Team is responsible for all routine HR Operations tasks, annual processes such as Open Enrollment and merit cycles, and both back-end administration and employee-facing communications for all special HR projects, including handling the organization’s COVID-19 response. Diligent in ensuring compliance with all applicable laws, regulations, policies, and procedures.- HRIS and Technology Management – Manages transactions in Human Resource Information System (HRIS) for 2,000 employees across 6 states, including employee benefits administration and processing, employment data, status changes, new hires, and terminations. Collaborates with HRIS and benefit vendors to build file transmissions, implement programs, test system upgrades and manage issue resolution. Supports management and maintenance of job description, employee recognition, and ATS software. - Customer Service and Employee Relations – Leads team of HR Operations Specialists to manage and resolve nearly 12,000 employee service requests received by our HR service center via a ticketing support system annually. Coaches team to consistently deliver outstanding service to employees at all levels of the organization.- Continuous Process Improvement – Effectively utilizes technology to streamline and improve previously manual HR Operations processes, including employee earnings, benefit arrears, personnel files, immigration processes, vaccination records, and more. Standardizes and formalizes day-to-day HR Operations processes for consistency and compliance. Show less

  • HR Operations Supervisor

    Mar 2021 - May 2023

  • Human Resources Operations Specialist

    Apr 2019 - Mar 2021

  • HR Coordinator

    Jul 2018 - Apr 2019
• 

  Komatsu mining

  May 2023 - now

  Human resources program manager