Experience

• 

  Gottschalks

  Nov 1990 - Oct 1995

  Sales associate

  • Customer Service• Open and close the store• Use cash register and balance register• Check in shipments received• Inventory jewelry weekly and report to buyers

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  Sizes unlimited

  Oct 1995 - Sept 1996

  Assistant manager

  • Customer Service• Check in shipments received• Scheduling for staff of 20 individuals• Daily reports to headquarters• Balance registers and nightly deposits to bank• Managed 5-7 people during a shift• Handled customer complaints

• 

  Butte county health and human services

  Sept 1996 - Sept 1997

  Eligibility worker i/ii

  • Determine eligibility for AFDC, Food Stamps, Medi-Cal and CMSP• Managed an ongoing caseload of 180-250 cases• Extensive use of the ISAWS computer system and MEDS

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  Sutter county heath and human services

  Oct 1997 - Jul 1999

  Eligibility worker ii

  • Determine eligibility for CalWORKs, Food Stamps, Medi-Cal and CMSP• Managed ongoing caseload of 170-200 cases• Converted County from a manual system to ISAWS computer system• Developed Medi-Cal at a Glance document and presented to the Northern California Conference• Completed special projects for supervisor• Trained workers on the ISAWS system• Performed Help Desk support for the county on the ISAWS• Help coordinate trainings for the county• Extensive use of manual eligibility system, ISAWS computer system and MEDS Show less

• 

  Placer county of health and human services

  Mar 1999 - May 2002

  Csps ii

  • Determine eligibility for Medi-Cal intake and ongoing cases• Manage an ongoing caseload of 369+ MFBUs• Manage TMC cases for the Roseville office• Manage HCBS Waiver Case for the county• Liaison for the Hospitals and Long Term Care facilities, which included visits to the facilities and taking a manual application• Assist other employees with taking additional work to support my unit• Solve problem cases for my unit• Assume special projects from my supervisor• Appointed to the Advocacy committee• Appointed to the NCCAC committee• Perform independent research and present findings to my unit• Extensive use of the Case Data System and MEDS Show less

• 

  Eskel-porter inc. - isaws account

  May 2002 - Aug 2002

  System analyst

  • Provide customer support for the 35 Counties within California who use ISAWS for Social Service Eligibility determinations• Liaison between the Counties and the ISAWS project for any system problems the Counties encounter• Database analysis and providing problem resolution• Determine cause of the problem being experienced by the end user• Provide training guidelines and information regarding system functionality• Arrange for updates to the database to fix case problems within the system• Analysis of regulations and program requirements to arrange for quick code fixes to correct the system• Responsible for writing the request for large scale change and following that change through its lifecycle• Extensive use of ISAWS and MEDS systems. Show less

• 

  Hewlett-packard - calwin account

  Sept 2002 - Jan 2016

  • Medi-Cal SME – serve as Subject Matter Expert on the Medi-Cal (Medicaid) program; BA and IA mentor in the program; served as liaison to CWDA (California Welfare Directors Association) for the CalWIN project; served as liaison for the RRT (Rapid Response Team) for CWDA for the CalWIN project; served as liaison for the CMAG (County MEDS Advisory Group) for the CalWIN project; meet with stakeholders to clarify and implement state regulations; Provided program expertise for the Medi-Cal (Medicaid) program and other welfare programs; researched and interpreted state and federal regulations; wrote requirements and test plans based on regulation interpretation; tested and documented changes• CalHEERS (ACA) SME – Lead BA to work with stakeholders to gather and write Business and Functional requirements, write and executed test plans and test scripts, lead peer reviews and customer reviews of test artifacts, worked on end-user documentation of the changes, mentor other BA and IA in the program.• Transition requirements from Requisite Pro to ALM – was responsible to format requirements stored in Requisite Pro and upload them into the new requirement tool ALM• Document writer – have written or contributed to Best Practice Guides for a number of complicated changes; have created and updated workflow diagrams; create user documents for specific changes or processes.• Gathered requirements for initial system testing of CalWIN application by reviewing materials and meeting with stakeholders; wrote requirements and test plans for initial system testing; executed test scripts and documented results• Researched and documented defects submitted by UAT and the counties; resolved tickets back to the counties; tested and documented defect fixes• Researched issues and possible defects using TOAD database; write and executed simple SQL statements• Advises on methods to improve business processes. • Create and lead trainings on various subjects for customers and peers. Show less • Reviewed and made decisions on eligibility for applications• Extensive use of the MEDS system• Correct MEDS and SCI systems when issues are found for Healthy Families project• Review all Health Families alerts from the MEDS system and take appropriate action to correct issues found• Initiate and maintain a productive relationship with the County Welfare Departments• Establish and maintain ongoing communication with the County Welfare Departments including routine meetings• Ensure accurate and timely transfer of files for potential Medi-Cal eligibility from Healthy Families project to the County Welfare Departments• Work closely with the Healthy Families Mail Operations Division• Work with Healthy Families operating divisions to communicate County Welfare Departments issues or concerns, and to receive feedback to be communicated to the County Welfare Departments• Work with Healthy Families project system staff to address any issues or problems with system interface between the County Welfare Departments and the project• Provide Program and Policy Manager with updates regarding County Welfare Departments issues and concerns about the project staff or processes, and project issues and concerns about the County Welfare Departments Show less

  • Advance Business Analyst III

    Nov 2003 - Jan 2016

  • SPE Liaison

    Sept 2002 - Nov 2003
• 

  Teksystems

  Jan 2016 - Jun 2016

  Business analyst
• 

  Gm financial

  Jun 2016 - now

  Gather customer requirements to provide innovative solutions and recommend system, product and process enhancements.Provide applications second-tier support for systems issue resolution.Provide business software implementation and administration set-up and configuration.Provide coordination of software interfaces between supported business applications with program development teams.Work closely with internal business units to facilitate project completion.Provide business rules and process interpretation and documentation for assigned applications and systems.Provide functional specifications and documentation for business solutions.Work closely with internal business units to facilitate project completion.Perform project planning, coordination and management on multiple projects.Interface with software vendors and suppliers in support of business application software packages.Communicate with managers and business partners on business systems and project statuses.Design and create production and ad hoc reports.Provide direction to and mentor entry-level analysts.Maintain system and functional awareness and competence.Conduct Quality Assurance and system testing, assist with systems implementations, and the evaluation of the results.Serve as contact to relationships outside of the Company as appropriate.Perform special projects and other related duties as assigned/required. Show less

  • Salesforce Intergration Manager / Dealer Services

    Jan 2019 - now

  • Business Systems Analysts II

    Jun 2016 - Dec 2018