Experience

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  Rockwell automation

  May 2006 - Jul 2008

  Engineering intern

  • Documented official job processes and workflows for global electronics manufacturing facility.• Created and updated training and certification exams required of staff members.• Tested and troubleshot automated testing equipment used in global electronics manufacturing facility.• Converted circuit board drawings to PDF files for product migration to new workplace.• Entered circuit board module information into Excel spreadsheets.

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  Corenet global

  Jul 2010 - Dec 2015

  • Administered, maintained, and upgraded network infrastructure and software, including DNS, Active Directory, IIS, Window Server, and Microsoft Exchange. • Performed VMware virtualization in order to reduce organizational physical server footprint. • Analyzed and troubleshot network performance issues and outages, while serving as on call support 24x7x365.• Administered Cisco network management systems, including Call Manager, Presence Server, and ASA Firewall. • Procured Cisco phones, wireless routers, and network switches. • Managed network security including access, passwords, firewall, email protection service, virus protection system, with the goal to provide high level of security consistent with industry norms. • Managed disaster recovery system to insure that the organization’s operation can be quickly reestablished in the event of a business-impacting outage.• Gathered requirements from staff and write SQL queries for reporting purposes. • Managed vendors as it pertains to AMS/CRM system, website hosting, and API integrations.• Researched, proposed, and implemented new software/hardware systems and enhancements to drive productive or cost savings for the organization.• Created and updated documentation of business rules and processes.• Streamlined processes and trained end users on different software systems.• Assisted with the user training related to new software and hardware.• Led weekly meetings with business owners to assess support needs and upcoming initiatives. Show less Network and Server Support• Configured and maintained all network servers and workstations.• Ensured Microsoft patch management (WSUS) and antivirus updates.• Performed daily, weekly, monthly, and yearly server backups through Symantec Backup.Staff Technology Support• Provided all desktop support for all staff as it related to software and hardware.• Responded to all tickets opened within 2 hours; resolved most issues within 2 business days.Research and Development• Setup and configured programming solutions using existing systems or new system development e.g. online invoicing solution, AMS/CRM systems, intranet webpages, Cisco Call Manager, etc.• Assisted staff with IT solutions to needs and issues to increase productivity. Show less

  • IT Professional - Infrastructure & Programming

    Jan 2011 - Dec 2015

  • IT Intern

    Jul 2010 - Dec 2010
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  Chick-fil-a corporate

  Jan 2016 - May 2022

  • Engineer III, Restaurant Development Solutions

    Jan 2018 - May 2022

  • Analyst, Restaurant Development Strategy & Design

    Jan 2016 - Jan 2018
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  Chick-fil-a corporate support center

  Apr 2022 - now

  • Lead Software Engineer

    Nov 2024 - now

  • Senior Software Engineer

    Apr 2022 - Nov 2024