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Stephany Hazeldine-Stotler

Stephany hazeldine-stotler

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location of Stephany Hazeldine-StotlerLenexa, Kansas, United States
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  • Timeline

  • About me

    Manager, Client Services, Customer Onboarding at Quest Diagnostics

  • Education

    • Huntington institute, norwich, ct

      1997 - 1998
      Medical assistant 4.0 gpa

      Trained in both clinical and administration duties of Medical Assistant. Completed a 180 hour externship program as a requirement of the program. Duties included standard clinical patient preparation, result and chart preparation and maintenance, patient lab work, maintenance and follow up.Also responsible for conducting and documenting the CT State Lead program in accordance with state processes and guidelines.

  • Experience

    • Us navy

      Jan 1992 - Jan 1996

      Maintained nautical charts for accuracy in port, and navigated the ship while underway. Worked in the Deck Division, maintained outside areas of the ship including maintenance as required by OSHA, as well as crane operation for daily onboarding of supplies.

      • QM3/Quartermaster 3rd Class

        Jan 1995 - Jan 1996

      • SN3/Seaman 3rd Class

        Jan 1992 - Jan 1995

    • United community and family services

      Jan 1998 - Jan 2000
      Medical assistant

      Clinical and administrative Medical Assist for Pediatric department. Responsible for testing, reporting, documenting and patient care as required by the State of CT in Lead level monitoring.

    • Quest diagnostics

      May 2007 - Jan 2014

      Coach and mentor twenty-two (22) team members in house-account management and account fulfillmentAverage 100 incoming calls/dailyApplied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflowsDevised and implemented processes and procedures to streamline operationsWorked energetically and effectively across IES teams on client concerns, issues and questionsOptimized customer experience by delivering superior services and effectively troubleshooting issues Show less

      • Client Implementation Specialist

        Jan 2013 - Jan 2014

      • Supervisor, New Business

        May 2007 - Jan 2013

    • Quest diagnostics employer solutions

      Jan 2014 - Jan 2018
      Supervisor, implementation specialist

      Lead two implementation specialists with strong focus on implementing large, complex, high-revenue customers across five Business Development ExecutivesCollaborated across Employer Solutions operations teams identifying areas of improvement in support of customer drug testing program expectationsCoatch, support, coordinate and develop employees

    • Quest diagnostics

      Jan 2018 - Mar 2020
      Manager, client services

      Develop and maintain multiple teams in operations with both internal and external customers. Teams range from implementation/on-boarding, client account set up, and professional services. Manage two supervisors with a total of almost 40 indirect reports. Day to day focus on teams, overall business management, and strategic emphasis on client satisfaction through operational effectiveness.

    • Quest diagnostics employer solutions

      Jan 2020 - now
      Manager, client service, customer onboarding

  • Licenses & Certifications