Experience

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  Aig

  Jun 2008 - May 2009

  Collections associate

  Handled credit card collection from delinquent cardholdersConducted internal skip-tracingEntertained inbound calls from cardholder Handled customer relations Entertained call inquiries from clients Developed good communication and verbal skills

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  Philippine business for social progress

  Sept 2009 - Feb 2010

  Training assistant

  Assisted the staff in the Training and Consulting Unit of the company. Encoded survey results of household respondents (Holcim Phils.) Assisted in various job fairs conducted by the company

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  Philippine business for social progress

  Apr 2010 - Jun 2011

  Human resources assistant

  Assisted in timekeeping and payroll administration.Recruitment and Staffing Logistics (Screened applicants thru psychological testing and interviews).Encoded and updated Employee data in the HRIS Database.Managed enrollment of employee benefits (Philhealth, SSS, Pagibig) Assisted with Employee Relations and other Record keeping.Maintained 201 Files and the HR Filing system.Conducted Background Investigations on incoming employees.Assisted in the efficient operation of the HR office. Show less

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  Meralco subsidiary - customer frontline solutions, inc.

  Aug 2012 - Mar 2016

  Responsible for end-to-end recruitment of four key client accounts Orients new employees by providing basic company information, company policies, payroll and benefits information Implements workforce scheduling Collects and studies information related to jobs, issues, and costs that affect the company Uses HRIS to manage data more efficiently and accurately Creates and implements programs that connect employees with business goals Creates effective strategic planning methods. Implements major changes in all aspects of operation Talk with the management to identify specific work situations to better understand changes in policies, procedures, and regulations Develop methods of measuring if performance management aligns with organizational goals Leads and directs four recruiters of the team Show less Represents the COO by welcoming visitors, reviewing correspondence; arranging company events and other corporate functions; answering questions and meeting requests directed to the COO.Help key executives make consistent decisions by advising them of historical precedents; serving as liaison between them and the COO.Completes projects and special assignments by establishing objectives; determining priorities; managing time; gaining cooperation of others; monitoring progress; problem-solving; making adjustments to plans.Improves quality results by studying, evaluating, and re-designing processes; implementing changes.Manage logistics for staff meetings, events, including researching and preparing information for use in meetings and organizing schedules of multiple participants, including board members Maintain accurate board minutes, including taking notes / recordings, prepare draft minutes and board report for COO's review.Track the timelines of various projects to ensure that deadlines are met and goals accomplished Accurately maintain an organized filing system Work closely and coordinate with the Office of the COO. Show less Basic administrative tasks to support each members of the team from time to time. Answered general queries by the telephone (screen and direct telephone calls). Maintained records, filing system and computer files. Kept supplies inventory by checking stock to determine inventory level; anticipating need for supplies requisition; expediting orders and verifying receipt of supplies. Coordinated repairs of office equipment. Safekept and replenishment of Petty Cash. Assisted with data entry and filing of accounting records thru MSNav System. Checked and prepared of reimbursement, liquidations and cash advance requests. Arranged checks and check requests; prepared payment for suppliers, employees, etc. Prepared reports on day-to-day status of outstanding checks. Maintained and updated Gate Pass Masterlist. Arranged flight bookings of employees. Corresponded with suppliers regarding prices, product availability, terms of payment and delivery. Show less Opened recruitments, placing ads thru internet job database. Coordinated with PESO, Colleges/Universities, Local Employment Services regarding job fairs, list of graduates and other recruitment strategies. Screened, interviewed, tested and scored applicants in head office and nationwide Documented human resources actions by completing forms, reports, logs, records and database. Oriented new employees by providing basic company information, company policies, payroll and benefit information Ensured completeness of requirements and other documents needed for employment and payroll. Maintained personnel records ensuring timely and accurate records. Performed other related duties required. Show less

  • HR Recruitment Lead

    Feb 2015 - Mar 2016

  • Executive Assistant to the Chief Operating Officer

    Jan 2014 - Jan 2015

  • Corporate Services Assistant

    Nov 2012 - Dec 2013

  • Recruitment Staff

    Aug 2012 - Nov 2012
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  11 ftc enterprises, inc.

  Mar 2016 - Sept 2017

  Human resources officer

  Handled employee relations from on-boarding to separation phase.Maintain employee records (attendance, EEO data etc.) according to policy and legalrequirements.Managed employee participation in management decisionsMaintained and updated employee policies.Managed employee issues like absences, tardiness, grievances, awards andrecognition.Advised the HR team in dealing with employee relations issues and maintain goodrelationsMonitored staff performance, attendance and developmentAdvised line managers and other employees on employment law and the employer'sown employment policies and procedures.Negotiated salaries, contracts, working conditions or redundancy packages with staffand representatives.Supported the development and implementation of HR initiatives and systems.Actively involved in recruitment by preparing job descriptions, posting ads andmanaging the hiring process.Review employment and working conditions to ensure legal complianceIdentified development needs within the organization through job analysis, appraisalschemes, and regular consultation with the managers.Designed and expanded training and development programs based on the needs ofthe organization and the individual.Conducted team building exercises and workshops.Met with management on a monthly basis to identify specific work situationsrequiring employees to better understand changes in policies, procedures, regulations,and technologies.Developed induction/on-boarding program and produced training materials forin-house courses.Monitored and reviewed the progress of trainees through questionnaires anddiscussion with managers. Show less

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  Central book supply, inc.

  Oct 2017 - now

  Hr/administrative and publish on demand manager

  As the Human Resources Manager:Guides and monitors the overall provision of Human Resources services, policies and programs for the entire company, oversee the Payroll Officer. The major areas directed are:• Recruiting and Staffing;• Organizational Planning;• Employment & compliance to regulatory terms;• Employee orientation, development and training;• Policy development & documentation;• Employee Relations;;• Compensation & Benefits Administration;• Employee Counseling;• Employee relations managing absence, disciplinary actions, grievances, etc.As the Administrative Manager:• Administration of contracts with authors;• Keeping an eye on the day to day operations of the company;• Assessment of cost effectiveness of the company’s products, projects or services, tracking actual costs as the product or project develops;• Consultation with the Management, Managers or personnel concerned to discuss and formulate estimates and resolve issues;• Consultation with the Management on changes adjustment to cost estimates;• Preparation of cost and expenditure statements and other necessary documentation at regular intervals for the duration of the project;• Setting up of cost monitoring and reporting systems and procedures;• Performance of such other tasks as may be required by the Management; and • Coordinate work with sub contractors.As the Publish on Demand Manager:• Manage the day-to-day work of Publishing Specialists• Assess clients’ manuscripts for publication• Check and Approve printing quotation• Monitor all printing jobs with press and schedule of deliveries• Ensure Quality audit for cover and inside pages prior to printing• Monitor all POD jobs with pre-press department for file transmittal• Maintain and provide excellent customer relationship with existing and potential clients Show less