Experience

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  Central michigan university

  Mar 2012 - Aug 2012

  https://www.cmich.edu/academics/colleges/college-science-engineering/centers/institute-for-great-lakes-research(Project # 1: Implementing Gull Exclusion at Public Beaches, 2012-2014)https://scholarly.cmich.edu/?a=d&d=CMUGR2014-30.1.24&e=-------en-10--1--txt-txIN%7ctxAU%7ctxTI-------- https://www.cmich.edu/academics/colleges/college-science-engineering/centers/institute-for-great-lakes-research(Project # 2: GLIC Implementing Great Lakes Coastal Wetland Monitoring, 2010-2015)

  • Field Technician

    May 2012 - Aug 2012

  • Field Technician

    Mar 2012 - May 2012
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  Rocky mountain bird observatory

  May 2013 - Jul 2013

  Avian biologist

  Worked for Rocky Mountain Bird Observatory, performing field surveys for bird species with analysis focused on environmental conditions. http://www.birdconservancy.org/wp-content/uploads/2014/06/2013_IMBCR_report.pdfUsed sight and sound cues to locate avian species (upwards of 150+ different species) in the Black Hills, Wind Cave, and Badlands of South Dakota.Data collection and entry, reimbursement and work log entry and management, salary worksheet management.

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  Continuum services

  Nov 2013 - Feb 2015

  Environmental services manager

  • Fostered a friendly relationship with store owners and managers to determine if contractual obligations were being met in a timely and efficient manner. Over 88% listed highly satisfied for my site management in yearly review, 96% listed as satisfied.• Ensured all safety standards had been upheld on sites managed (zero negligence claims filed during management period).• Managed and led 6 crew members in the field, including delegating specific tasks to team members as well as writing personnel review reports. Managed inventory ordering and budgetary concerns. Show less

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  Sogang language program

  Mar 2015 - Mar 2016

  Foreign language instructor

  Foreign language instructor for upwards of 100 Korean studentsDesigned and implemented monthly lesson plans to suit students individual learning needs.Created new curriculums based on up-to-date learning research and observation of classroom activities. Curriculums were designed towards measurable goal-based achievement.

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  Dcg korea

  Jun 2015 - May 2016

  Manager of foreign capital acquisition

  • Improved foreign capital investment amounts YOY by 28% from 2014-2015.• Managed communication through multiple avenues with international capital investment agencies that had interest in investing with the company.• Facilitated scheduling of visits to onsite location for potential investment entities and assisted with potential visa issues.• Utilized intermediate level Korean language skills to help translate any difficult concepts or situations between either company or potential investment partner.• Facilitated and attended formal dinners with company and investment entities to build trust and comradery between both. (Traditional business event culture). Show less

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  Centene corporation

  May 2016 - Dec 2023

  Evaluated team of 3 supervisors, 3 IT business admins, 2 project managers, and 15+ business analysts on a daily, bi-weekly, monthly, quarterly, and yearly basis for efficiency, engagement, quality, and insurance competency, to assist in furthering their goals by career-pathing internally.• Managed project with $11.5 Million budget to update all internal processes, trainings, documents, and state-sponsored contractual requirements when company switched pharmacy vendor for 2024 services for all Medicaid and Medicare pharmacy services. (Successfully completed project mid-December 2023 with a first-time agent pass rate of 98.4%).• Oversaw company-wide initiative to regionalize and globalize 4250+ internal job aids and training documents to integrate and incorporate Medicaid, Medicare, and marketplace insurance documents to 12 different regions and all 50 states. Met with state contract-holders to ensure compliance. Integrated 47 new health plans to new internal KM system with a 3 month 90% usage rate of ~97%.• Managed project with $780,000 budget to update internal knowledge management system and update internal term classification and search results based on an updated AI predictive search model semi-developed in-house. Brought down incorrect article selection rate for internal documents by 32%.• Interviewed and provided hiring recommendations/decisions for interviewees applying for supervisor, business analyst, and project manager positions. Show less  Evaluate team of 20+ employees on a daily, bi-weekly, monthly, quarterly and yearly basis for efficiency, engagement, quality and insurance competency, to assist in furthering their goals by career-pathing internally. Single-handedly developed and implemented process improvement process and accompanying survey which brought down internal issue logs in regards to internal call service vendor by 72%. Single-handedly designed and implemented process improvement which reduced call volume by 64% for issues with third-party expired pharmacy insurances. Individually managed vendor account for foreign language translation services. Met monthly to review goals, quality management, and statistical analysis/reporting. Devised action plan which allowed for a contract negotiation which saved company ~8% month-over-month on foreign language translation services by vendor. Designed and implemented a Smoking Cessation program and accompanying ~50-page guide manual to ensure coordination with Customer Experience department outreach metrics and compliance with state of MI/IL regulation standards. Oversaw program on bi-monthly basis to ensure enrollment grew and exceeded department expectations as well as regulating tracking of outreach attempts to meeting success measures in accordance with state regulations. Independently manage grievance resolution for Customer Experience related grievances, involving but not limited to the management of overseeing resolution for Special Dis-Enrollment Requests (SDR) MDHHS/ILHFS State Complaints, Transportation Complaints, Internal Formal Grievances, DIFS (Department of Insurance and Financial Services) grievances, as well as direct contacts from grievances from governmental offices (congress/senate/governor) Interview and provide hiring recommendations and decisions for interviewees applying for the Customer Experience Representative and Team Lead positions. Show less

  • Manager of Shared Services (Knowledge Management, Quality, Training & Development)

    Jan 2023 - Dec 2023

  • Supervisor

    Oct 2017 - Jan 2023

  • Member Benefit Coordinator

    May 2016 - Oct 2017